Executive Director, Field Enablement

The Executive Director, Field Enablement leads the strategy, execution, and continuous optimization of field systems, training and
development, logistics, and HCP engagement operations that support sales force effectiveness. This leader oversees four core functional areas:

1) Field Technology — CRM, field reporting, and mobile tools, 2) Field Enablement — Fleet, sample operations, and territory alignment, 3) HCP Program Operations — Speaker Bureau, advisory boards, and congress support, and 4) Field Training and Development – Field Sales and Market Access Training, Field Leadership Capabilities, and Instructional Design & Learning Technology.

The Executive Director partners closely with Field Strategy & Operations, Sales and Market Access Leadership, Medical Affairs, Brand
Teams, and People and Business Services to ensure all tools, processes, program offerings, and infrastructure are aligned with business priorities and compliance expectations. This role leads a high-performing team to drive scalable, field-focused solutions across the commercial organization

Key Responsibilities
Strategic Field Enablement Leadership
· Translate commercial strategy into practical, scalable systems, training and development programs, and services that support field execution.
· Partner with Field Strategy & Operations on CRM enhancements, territory planning, and field optimization efforts.
· Drive alignment and integration across field enablement, brand teams, s, Sales, Market Access, and other key enabling functions and cross-functional partners
· Developing and leading effective training and development solutions and programs for commercial field employees, including sales leadership capabilities in partnership with People and Business Services
 Functional Oversight
· Field Technology: Lead vision and enhancements for Veeva CRM, field dashboards and reporting, and mobile platforms.· Field Enablement: Ensure efficient, compliant execution of fleet operations, sampling processes, and territory alignments.
· HCP Program Operations: Oversee strategy and execution of Speaker Bureau, advisory boards, and congress
logistics, through direct leadership of the Associate Director, HCP Program Operations.
· Field Training and development: Overseeing strategy and execution of Field Sales and Market Access Training, Field
Leadership Capabilities, and Instructional Design & Learning Technology
 Cross-Functional Collaboration & Compliance
· Collaborate with Sales, IT, Medical, Compliance, Legal, and Marketing to align on systems, engagement standards, and risk mitigation· Maintain audit-ready documentation, SOPs, and metrics for all field and HCP-facing operations.
· Serve as a key stakeholder in governance efforts related to HCP interactions and field infrastructure.
 Team Leadership & Development
· Lead a team of senior professionals across each functional area, fostering collaboration and accountability.
· Build capabilities and talent pipelines to support current needs and future growth.
· Promote a culture of operational excellence, innovation, and service to the field.
 Change Management & Adoption
· Drive planning and rollout of new systems, processes, and operational models.
· Deploy Training to ensure field teams are prepared and supported through change.
· Leverage feedback and data to inform improvements and ensure adoption across teams.
 Qualifications & Experience
Required:
· Bachelor's degree in Business, Operations, or related field
· 12+ years of experience in field operations, commercial systems, or HCP program management
· Proven track record leading field-facing functions across large, matrixed organizations
· Expertise in Veeva CRM, sample management, and speaker program governance
· St