Coordinator, UI Health Care Badge Center

The Coordinator, UI Health Care Badge Center provides administrative, operational, and reporting support for University ID Card Programs. This position combines front-line customer service with back-end data management, quality assurance, and process improvement. Responsibilities include ID card production, daily center operations, inventory oversight, reporting, and resolution of complex issues. The role requires independent decision-making, strong communication skills, and a commitment to accuracy and service excellence. This position is not eligible for University sponsorship for employment authorization.

Duties to Include: 

• Issue UI Health Care ID badges and Iowa One cards to students, faculty, staff and affiliates within established policies and guidelines.
• Ability to troubleshoot system and hardware issues during production.
• Respond to in-person, phone and email inquiries and requests regarding issues related to ID cards and UBill accounts.
• Assist with training, supervision, scheduling and evaluation of student employees and support staff; monitor compliance with FERPA, University policies and applicable regulations. 

Location: General Hospital
Schedule: Monday through Friday, 7:30am-4:30pm

For a full job description, please send an e-mail to the contact listed below.

Required Qualifications:

• Bachelor’s degree in a business related major or an equivalent combination of education and experience.
• Minimum of six months administrative related or program experience including experience providing excellent customer service.
• Demonstrated excellent written and verbal communication and interpersonal skills. 
• Demonstrated ability to meet deadlines, balance multiple priorities, and ensure a high level of accuracy in work produced.
• Ability to apply logic and deductive reasoning to problems with varying levels of complexity.
• Proficiency with computer software applications such as Microsoft Word, Excel and Outlook.
• Ability to work with a variety of groups of staff at all levels of an organization, demonstrated ability to collaborate effectively.
   

Desired Qualifications:

• Working knowledge of relational database systems.
• Some knowledge of University and UI Health Care systems, policies, procedures and regulations.
• Experience using MAUI, ERMA, Workflow or other higher education administrative information systems. 
• Demonstrated commitment to quality of work, operational excellence, and customer experience.
   

Position and Application Details:
In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission:

• Resume
• Cover Letter

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to