Senior Account Executive

Learn what makes QTS a unique place to grow your career!

The Senior Account Executive is responsible for the achievement of sales quotas, revenue retention, churn mitigation and customer satisfaction. This role is responsible for customer strategy, customer satisfaction and driving customer space and power expansion. With a focus on a holistic and comprehensive understanding of customer infrastructure needs (cooling, power, server infrastructure), the Account Executive will develop short and long-term infrastructure strategies, and will be trusted infrastructure advisors for their accounts. In the support of clients, this employee will spearhead technical, process and billing questions from current customers while completing sales and attending product/technical training sessions.

RESPONSIBILITIES, other duties may be assigned

• The achievement of sales quotas and retention goals through development of personal relationships with existing customers
• Establish and manage account relationships through engagement with customers who are on premise within the Data Center.
• Partners with the Critical Infrastructure teams in a collaborative team environment to achieve customer objectives and overall customer satisfaction.
• Act in the best interest of each customer and ensure customer satisfaction by proactively addressing customer issues
• Increase focus on retention and on-going customer satisfaction as a means to protect and grow revenue base
• Participate in a working environment that supports team-based selling channels (i.e. professionalism, respect, open communication etc.)
• Ensure complete and accurate information is captured in Salesforce.com CRM system
• Participate in campaigns designed to support the goals and objectives of the Account Management department
• Establish and maintain excellent working relationships with field staff and channels sales representatives
• Participate in sales programs, which include training, sales blitzes, product sessions, etc.
• Work effectively with other departments to insure smooth flow of information and a cooperative inter-departmental environment

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent professional experience
• Seven or more years of related IT sales experience with an emphasis on solution selling
• Experience with Salesforce or other CRM

PREFERRED QUALIFICATIONS

• Three or more years sales experience in a data center environment

KNOWLEDGE, SKILLS & ABILITIES:

• Ability to assist in leadership of team members
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, changing environment
• Strong verbal, written and social media communication
• Strong analytical skills along with the ability to identify problem areas, trends, opportunities and as a result take the appropriate action to resolve
• Ability to work independently and as part of a team
• Results-orientated and self-starting characteristics necessary
• Excellent verbal and written communication skills.
• Manages stress well
• Curious, always trying to learn, adaptive
• Think of others and teammates over personal gain, a great teammate
• Able to relate well to a broad base of people and personality, likeable person
• Ability to articulate concepts clearly and document procedures
• Ability to be flexible and adapt to changing situations at a high growth company

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Commission eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran s