Sales Operations Associate

Do you want to be part of an organization on the cutting edge of technology? We’re looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You’ll work alongside leading industry experts and take on challenging projects that bring tomorrow’s electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

About Surfx Technologies:

Surfx Technologies is a fast-growing company that offers atmospheric argon plasmas for the high-volume manufacturing of integrated circuits, semiconductor packages, printed circuit boards, and other microelectronic devices. These automated plasma machines are an excellent choice for surface cleaning, activation, and metal oxide removal.  The Surfx Technologies team delivers this atmospheric argon plasma technology for assembled products that are less likely to corrode, delaminate, or come unglued during their lifetime. Our customers include the world's leading semiconductor manufacturers and technology companies. 

Our industry leading tools deliver fast, effective, damage-free and particle-free surface modification, employing our proprietary atmospheric pressure, argon plasma technology. Collaborating within the team, this role requires deep knowledge of mechatronics to design and develop innovative new products.

We are looking for an experienced Sales Operations Associate to join Mycronic’s Global Technologies division working at Surfx Technologies, our Applied Plasma business line. It is an exciting time to join our team! 

Position Overview

The Sales Operations Associate is an integral member of our growing sales team. This role is responsible for enhancing operational efficiency, leading sales enablement initiatives, and continuously optimizing sales processes. Key responsibilities include managing daily sales operations, coordinating trade show activities, maintaining CRM systems, and qualifying inbound leads to drive business growth.

Key Responsibilities

• Maintains and enhances the CRM system (e.g., Zoho), including data entry, data cleaning, and ensuring data integrity
• Creates reports and dashboards, and analyze data to generate insights that inform sales strategies and track performance
• Processes optimization to identify and implement improvements to sales workflows and processes to increase efficiency
• Provides support for sales order processing and customer inquiries
• CRM management, generating critical sales reports
• Coordinates and oversees trade show planning, logistics, and execution
• Assesses and qualifies inbound leads to support sales pipeline growth
• Partners with the sales team to develop and execute sales campaigns
• Serves as the primary contact for external web development and SEO vendors

Experience and Qualifications

• Bachelor's degree in business, economics, or a related field preferred
• Three to five years of relevant work experience preferred 
• Highly organized, with the ability to successfully to prioritize and manage multiple tasks to meet deadlines
• Experience with CRM software (e.g., Zoho) and proficiency in Microsoft Office Suite
• Outstanding verbal and written communication skills 
• Ability to identify and resolve operational issues, interpret data, and derive actionable insights
• Strong attention to detail

Working Conditions/Physical & Mental Demands

The physical demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. Specific vision abilities required b