Manager, Ticket Sales - Virginia Tech

Learfield Amplify is actively seeking a Manager, Ticket Sales to lead the ticket sales team. The Manager, Ticket Sales, is responsible for training, mentoring, motivating and coaching the ticket sales staff. The person in this position will be responsible for developing and implementing a ticket sales initiative designed to meet or exceed the annual sales goals set forth by senior management. The Manager, Ticket Sales, will oversee the sales and service activities related to season tickets, partial plans, group tickets, customer service and other ticket products created in the future. The Manager, Ticket Sales, will be responsible for implementing effective systems to monitor the professional development and sales production of each member of the sales staff and the achievement of reaching or exceeding the overall sales goals set for each season.

Responsibilities:

• Provide leadership for collegiate season ticket retention, new ticket sales and service initiatives
• Oversee sales efforts involving season tickets, partial plans, and group tickets
• Responsible for the recruiting, hiring and professional development of ticket sales staff
• Provide ongoing training, coaching and mentoring for ticket sales staff
• Participate in regular staff meetings and facilitate discussion and sharing of ideas related to growing ticket sales revenue
• Develop and maintain a personal client base of ticket sales prospects and customers
• Support in the creation of the annual Ticket Sales business plan and budget in concert with appropriate staff and senior management that encompasses the sales and retention of all of our various ticket buying customers
• Effectively manage various group assets / experiences in order to maximize group ticket sales at all home games
• Prepare timely and accurate sales reports that monitor the progress of the ticket sales team both individually and collectively and ensure that we maintain proper sales pacing to meet the goals set forth
• Work with members of the senior management team to manage relationships with outside vendors and corporate partners related to the sale of group tickets and party suite rentals
• Work closely with university athletic department marketing staff on ticket sales promotions as it relates to driving ticket sales revenue
• Work closely with national Data Analytics team on CRM / Database initiatives including data collection, analytics and marketing directly related to generating incremental ticket sales revenue

Qualifications

• Superior communication skills, collaborative with strong leadership and interpersonal skills
• Results oriented leader with proven ability to motivate people and maximize revenue production
• Proven track record in ticket sales – in terms of both personal accomplishments and leading successful sales teams
• Must be enthusiastic, creative and able to think both strategically and tactically
• Ability to work in a dynamic, high paced environment
• Ability to handle multiple tasks at one time
• Highest level of personal and professional integrity and ethics
• Strong customer service skills
• Demonstrated proficiency in Microsoft Office Suite
• Experience working with Paciolan or Ticketmaster/Archtics ticketing systems preferred
• Experience working with CRM systems such as ACT, Salesforce.com, SSB, Microsoft CRM, Conquer, Outreach etc
• Willingness and ability to work long hours, including holidays and weekends as required
• 2+ years of experience working in sales with collegiate and/or professional sports team 
• Bachelor’s Degree in Sports Administration or business field preferred

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.