Strategic Initiatives Manager, Urology (Remote)

Aeroflow Health – Strategic Initiatives Manager, Urology (Remote)

Location:  Remote (Quarterly travel to Asheville, NC office)

Role Structure: Individual Contributor (No Direct Reports)

Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients.

We are equally passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can  be one of the nation’s top employers.  As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make a meaningful impact every day.

The Opportunity

Aeroflow Health is seeking a Urology Operations Program Manager to bring structure, accountability, and momentum to some of the most important operational initiatives within our Urology business.

This is not a traditional project management role.

We are looking for a highly organized, proactive operator who thrives in environments where priorities evolve, stakeholders are busy, and critical work depends on collaboration across multiple teams. This person will serve as a central point of coordination across Operations, Call Center, Billing, Customer Experience, Leadership, and other key stakeholders to ensure initiatives move forward and deliver meaningful business outcomes.

The ideal candidate is someone who naturally creates clarity from complexity, follows through relentlessly, builds strong relationships, and helps teams stay aligned and accountable. They are comfortable asking questions, navigating ambiguity, and bringing calm and structure to fast-moving environments.

Your Primary Responsibilities

Driving Operational Initiatives:

• Partner with operational leaders and subject matter experts to understand business priorities and translate them into actionable execution plans.
• Coordinate initiatives across Operations, Call Center, Billing, Customer Experience, and Leadership teams.
• Assist in defining project scope, priorities, timelines, and success criteria.
• Support operational rollouts, process improvements, system implementations, and strategic initiatives.
• Drive measurable progress against key business objectives and operational goals.

Stakeholder Alignment & Accountability:

• Serve as a central point of coordination across multiple teams and stakeholders.
• Create clarity around ownership, responsibilities, timelines, and next steps.
• Facilitate project meetings, working sessions, and stakeholder discussions.
• Ensure commitments are completed by maintaining strong follow-up, accountability, and communication rhythms.
• Build trusted relationships with stakeholders and help navigate competing priorities and perspectives.

Project Execution & Continuous Improvement:

• Develop and maintain project plans, action items, risk logs, and initiative documentation.
• Proactively identify risks, blockers, and dependencies and work with stakeholders to resolve them.
• Establish practical project management processes that fit the needs of the business and improve execution.
• Create visibility into project status, milestones, and outcomes through reporting and stakeholder updates.
• Recommend process improvements that increase efficiency, consistency, and operational effectiveness.

Compliance & Organizational Responsibilities: 

• Maintain HIPAA and patient confidentiality requirements.
• Ensure compliance with applicable laws, regulations, and company policies.
• Maintain regular and reliable attendance as assigned.
• Perform additional duties and responsibilities as needed.

Skills for Success

Relationship Builder: Able to quickly establish trust and credibility with leaders, subject matter experts, and frontline teams.

Proactive Operator: Identifies issues before they become problems and takes action without waiting to be directed.

Accountability Driver: Comfortable following up, creating feedback loops, and ensuring commitments are completed.

Organized Under Pressure: Able to manage multiple priorities while maintaining exceptional attention to detail.

Comfort