Patient Access Representative, Primary Care Clinics, University Health Services
The University of Texas at AustinAbout the role
Job Posting Title:
Patient Access Representative, Primary Care Clinics, University Health Services----
Hiring Department:
Healthyhorns - University Health Services----
Position Open To:
All Applicants----
Weekly Scheduled Hours:
40----
FLSA Status:
Non-Exempt----
Earliest Start Date:
Immediately----
Position Duration:
Expected to Continue----
Location:
UT MAIN CAMPUS----
Job Details:
General Notes
Our mission at Healthyhorns is to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
Healthyhorns is the umbrella brand encompassing University Health Services, Counseling and Mental Health Center and Longhorn Wellness Center. Together, the departments work to enhance the health and well-being of students’ bodies, minds and lives in support of their academic and personal goals.
University Health Services (UHS) is an accredited on-campus medical facility dedicated to addressing the varied healthcare needs of UT Austin students. UHS provides comprehensive services, including general medical care, public health education and specialty clinics.
The University of Texas at Austin offers a competitive benefits package that includes but not limited to:
- 100% employer-paid basic medical coverage
- Retirement contributions
- Paid vacation and sick time
- Paid holidays
Please visit UT Austin's Human Resources (HR) website at https://hr.utexas.edu/prospective/benefits to learn more about the total benefits offered.
Purpose
Provide administrative support to Primary Care (first and second floor) departments.
Responsibilities
- Front office duties, such as: greets students and initiates check-in and check-out procedures; manages incoming and outgoing telephone calls for department; schedules new and follow-up appointments.
- Readily accepts other responsibilities and participates in other activities and committees as assigned.
- Works overtime, weekends, evenings and holiday as needed.
- Demonstrates regular and punctual attendance pattern.
- Exhibits behaviors consistent with organizational values by demonstrating respect and professionalism, adhering to customer service standards and policies, maintaining patient confidentiality, and actively engaging in quality improvement efforts.
Required Qualifications
- High school diploma or GED.
- Three years of experience with clerical functions working in the front office of a healthcare/medical facility.
- Experience collecting/verifying health insurance information.
- Excellent interpersonal and communication skills and a professional demeanor.
- Accuracy in grammar and punctuation.
- Outstanding organizational skills.
- Attention to detail.
- Demonstrated ability to learn tasks quickly with minimal training and supervision.
- Flexibility with shifting priorities.
- Ability to maintain confidentiality of protected health information.
- Regular and punctual attendance.
- Exhibits customer service-oriented behavior and excellent public relation skills in all aspects of work.
- Relevant education and experience may be substituted as appropriate.
Preferred Qualifications
- More than the required years of experience with clerical functions.
- Certificate of completion of Medical Assistant program.
- Experience working in the front office of a healthcare/medical clinic.
- Experience using Electronic Health Records, Microsoft Word, Excel software Windows environment.
- Experience working in a student health center.
Salary Range
$42,271.20 per year
Working Conditions
- May work around standard office conditions
- May work around biohazards
- Repetitive use of a keyboard at a workstation
- Use of manual dexterity
- Lifting and moving
- Exposure to chemicals and commercial items typically found in offices, medical clinics, and building repairs/maintenance.
Work Shift
- Monday through Friday, 8 AM – 5 PM
- Works overtime, weekends, evenings and holiday as needed
- Work schedule to be discussed during interview
Required Materials
- Resume/CV
- 3 work references with their contact information; at least one reference should be from a supervi
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s