2025-0196 EBS - Senior Level Database Administration Support (NS) - MON 18 Aug

<p><strong>Deadline Date:</strong> Monday 18 August 2025 </p><p><strong>Requirement:</strong> EBS – Senior Level Database Administration Support</p><p><strong>Location:</strong> Braine l’Alleud, BE</p><p><strong>Full Time On-Site: </strong>Yes</p><p><strong>Time On-Site: </strong>100%</p><p><strong>Period of Performance:</strong> 2025 BASE: As soon as possible but not later than 1st of October 2025 – 31st December 2025, with the possibility to exercise following options:</p><p>• 2026 option 1: 01st January 2026 – 31st December 2026</p><p>• 2027 option 2: 01st January 2027 – 31st December 2027</p><p>• 2028 option 3: 01st January 2028 – 31st December 2028</p><p><strong>Required Security Clearance:</strong> NATO SECRET </p><p> </p><p><strong>1 INTRODUCTION</strong></p><p>The NCI Agency (hereafter referred to as the “Purchaser”) is seeking database administration support services for Oracle E-Business Suite in order to provide ongoing technical support for the NBAC Business Area for the FINS Service. The support will focus on existing applications while also offering expert guidance and consultation on continuous improvement changes and ongoing projects when required.</p><p><strong>2 OBJECTIVES</strong></p><p>The Fins Application Service is an integrated service which provides support for oracle E-Business Suite based software for different business processes such as finance, acquisition and travel process across NATO (ACO, ACT IMS).</p><p>This Statement of Work aims to enhance the support model for Fins Application Service, focusing on maintaining existing applications while providing support for Continuous improvement initiatives.</p><p><strong>3 SCOPE OF WORK</strong></p><p>Under the overall direction of the Service Area Owner and Service Delivery Manager, the following activities will be supported:</p><p>1) Database administrator services for Oracle E-Business Suite and related applications (e.g. GL Wands, Apro) both for projects and in-service support. These services are further detailed in the points below.</p><p>2) Providing 2 nd and 3 rd line support to the assigned business applications, by responding to service requests, investigating and resolving incidents and problems, communicating solutions or advices to customers and users on changes and improvements based on best business practices.</p><p>3) Contributing to the gathering, analysis, setup, design and documentation of new requirements and change requests.</p><p>4) Developing and reviewing documentation such as requirements, definitions, functional and technical design documents, system specifications or other deliverables.</p><p>5) Providing time estimates for the development and implementation of new requirements.</p><p>6) Ensures full lifecycle tests of requests for change before they are presented to the user for user acceptance testing.</p><p>7) Active contribution to relevant projects or service operation across Service Lines where integration is required.</p><p>8) Participating/attending job-related conferences and trainings in order to keep the knowledge and expertise up-to-date.</p><p>9) Providing briefings and presentations.</p><p>We envision the above services to be delivered by one Oracle E-Business Suite – Senior Database Administrator (L3 Support) that will be part of a team providing technical support to FinS for NBAC.</p><p>The Contractor will provide services related to the activities above, using an agile and iterative approach using multiple sprints, with each sprint planned for a duration of 5 days.</p><p><strong>4 SPRINTS PLANNING, EXECUTION, REVIEW AND PAYMENT</strong></p><p>Due to the nature of the statement of work, there is a need to define a set of specific arrangements between the NCIA and the contractor that specifically defines the deliverables to be provided for each sprint as well as their associated acceptance criteria. This includes sprint planning, execution and review processes, which are detailed below:</p><p><u>4.1 Sprint Planning</u></p><p>• Objective: Plan the objectives for the upcoming sprint.</p><p>• Kick-off meeting: Conduct a monthly meeting with the contractor to plan the objectives of upcoming sprints and review contractor`s manpower to meet the agreed deliverables.</p><p>• Set sprint goals: Define clear, achievable goals for the sprint and associated acceptance criteria, including specific delivery targets, Quality standards as well as Key Performance Indicators (KPIs) for each task to be recorded in the sprint meeting minutes.</p><p>• Agree on the required level of effort for the various sprint tasks.</p><p>• Backlog Review: Review and prioritise the backlog of tasks, issues, and improvements from previous sprints.</p><p>• Assess each payment milestone cycle duration of one calendar month. State of completion and validation of each sprint status and sign off sprints to be submitted for payment as covered in Section 4.</p><p><u>4.2 Sprint Execution</u></p><p>• Objective: Contractor to execute the agre