Sr. RPM Delivery Manager

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves - The Sr. RPM Delivery Manager’s primary focus is to manage a team of space and occupancy planners with expertise in supporting operational planning, space and occupancy projects, workplace design and daily MAC requests within the Client’s real estate portfolio. The Sr. RPM Delivery Manager is responsible for leading the development of operational procedures intended to increase speed to market delivery and client satisfaction. A primary responsibility will be to collaborate with team members from other service lines to guide delivery of space and occupancy daily requests and projects.

Key Accountabilities:

Oversees facility space and occupancy personnel responsible for daily move requests and projects within and assigned territory.  Team members under management are responsible for:

• Serves as client single-point-of-contact for relationships with various client lines of business, who occupy a designated portfolio, to understand their requirements and the impacts to the portfolio

• Maximize space efficiencies while implementing solutions in-line with client lines of business

• Provide space and occupancy solutions to address client requests

• Follows up to ensure satisfactory completion of MAC and projects 

• Works with contractors to deliver move and project services.

• Supervises furniture and related equipment moves  

• Serves as the primary client contact for daily relocation requests, escalations, and projects.  

• Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client means, methods, and procedures  

• In conjunction with Project Manager, develops migration plans and sequencing of large group-level relocations 

• Collaborates with the Program Manager, Project Management, Facility Management and other CRE team members on all efforts

• Manages project reporting and ensures the team is meeting KPIs on a consistent basis 

Job Requirements & Qualifications:

• Post-Secondary education in Interior Design or related area,

• 8 to 10 years of work experience in project management, space & occupancy planning, move management, facility management

• 5 to 7 years of people management experience

Competencies:

• Strong people manager

• Skilled at building organizations

• Excellent customer service and interpersonal relationship skills 

• Self starter with the ability to work independently and as part of a team 

• Able to build strong relationships with internal and external partners to deliver effective services  

• Understands how to read architectural drawings, concepts & designs 

• Experienced in managing projects of varied scope and complexity in a fast paced environment

• Proficient in MS Office Suite or Google Suite applications

• Strong written and verbal communication skills

• Ability to multitask and prioritize

• Assumes ownership of requests in order to ensure successful completion 

• Strong attention to detail and quality 

• Ability to handle client negotiations and conflict resolution

Estimated total compensation for this position:

143,600.00 – 188,720.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

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