Pharmacy Operations Supervisor

Eugene, Oregon, United States of America

Extraordinary Care. Extraordinary Careers.

With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.

Managed Healthcare Pharmacy, a Guardian Pharmacy, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in

Eugene, OR.

Why Managed Healthcare Pharmacy? We’re reimagining medication management and transforming care.

Who We Are and What We’re About:

Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.

Compensation: $29 - $34

Perform as a key member of the local management team, ensuring that all DE, MR, Fulfillment, and delivery functions [or all those applicable] are performed in a timely and accurate manner. Manage departmental Leads to ensure that key metrics and labor goals are achieved. Collaborate with leadership to develop departmental objectives and goals. Assist in evaluating workflow/technological enhancements to improve efficiency; ensure Leads schedule adequate staff to meet the needs of the business within budgeted guidelines.

Attributes Required:
• Work Ethic/Integrity – must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership – ability to lead project teams to deadlines, while maintaining strong team orientation
• Problem Solving – ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented – ability to work effectively and collaboratively with all team members

Essential Job Functions (include the following):
• Hire, manage, train, evaluate, coach, and develop Supervisors/Lead Technicians; assign duties and responsibilities
• Assist with hiring and management of staff to ensure adequate coverage for workflow
• Ensure Supervisors/Leads assign work volume appropriate to each technicians’ duties and measure both productivity and accuracy for each technician
• Coach and develop Lead Technicians; assign duties and responsibilities
• Responsible for ensuring operation of business is conducted efficiently and accurately while maintaining a high level of customer service
• Evaluate workflow processes and implement changes as necessary to meet deadlines for input
• Working with the Director, Pharmacy Operations, address and resolve customer issues related to operations and quality
• Work collaboratively with other functional areas to keep work flowing smoothly and efficiently
• Develop training manuals and programs for department and update as needed
• Maintain actual salary costs for DE, MR and Fulfillment functions within annual salary budget
• Directly involved with account management for new and current facilities
• Manage new facility on-boarding related to operations
• Relationship management with relevant key vendors, if applicable
• Work collaboratively with other team members to keep work flowing smoothly and efficiently
• Lead by example in all areas of role to support non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding P & P
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:
• High School Diploma or GED required; Bachelor’s degree preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) may be required (pharmacy specific)

Skills and Qualifications:
• 5+ years’ experience, preferably in high-volume pharmacy
• 2+ years’ experience as a manager/supervisor
• Excellent computer skills, including pharmacy operations system knowledge
• Excellent verbal and written communication skills
• Excellent interpersonal skills and e