Sr. Business Systems Analyst - Salesforce Sales Cloud & Gainsight (Hybrid- Tinton Falls, NJ or Ft. Lauderdale, FL)

About Commvault 

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. 

Please note - we are seeking candidates that are within a commutable distance to our office in either Tinton Falls, NJ or Ft. Lauderdale, FL for a hybrid work schedule

The Opportunity....

Commvault is seeking an experienced Senior Business Systems Analyst to join our dynamic Business Technology team to play a key role in supporting and transforming our enterprise systems landscape. This role provides an opportunity to partner with business functions to analyze business requirements and understand desired outcomes. As a Senior Business Systems Analyst, you will be responsible for the design, development, testing and deployment of system enhancements and new solutions that deliver business value as well as supporting existing software solutions in a complex systems landscape. Qualified candidates must possess experience conducting requirements elicitation, writing user stories, creating solution designs, and building and testing system solutions that meet the business need. Strong analytical skills, problem-solving, communication, collaboration, flexibility, innovative thinking, and self-motivation are required for success. Key responsibilities include but are not limited to the following:

What You'll Do... 

• Requirements Analysis: Lead requirements elicitation discussions with business stakeholders to understand current pain points and desired outcomes of requested solutions. Document and elaborate user stories or business requirements documents.
•  Administers and provides support for the Customer Success Management (CSM) application (currently Gainsight), ensuring optimal functionality and user experience.
• Collaborates with the Customer Success Management team to understand business needs and configure the CSM application accordingly.
• Supports Salesforce integration with the CSM application, troubleshooting issues and maintaining data integrity.
• Solution Vision and Roadmap: Execute responsibilities with an understanding of the product vision, strategic objectives, and priorities.
• Solution Design: Leveraging your understanding of current technology solutions and business requirements, design new/enhanced systems solutions that are technically sound, deliver business value and meet desired outcomes. Lead and facilitate functional design, configuration specifications, and process and data-modeling.
• Software Development: Build, test, and implement clean, efficient, and maintainable solutions based on Commvault requirements leveraging out-of-box functionality wherever possible, favoring configuration over code. Solutions must be scalable and meet security requirements. Analyze and maintain system configurations to satisfy business requirements. 
• Testing: Build testable software solutions, define and execute test cases. Provide functional solution demonstrations and lead user testing sessions when applicable that result in user acceptance.
• Architectural Design: Participate in design reviews with peers and stakeholders to assess new cross-functional designs of new features and systems, ensuring scalability, reliability, and maintainability.
• Troubleshooting: Diagnose and resolve technical issues, ensuring high-quality service operations. Engage with vendor for product issues as needed.
• Technical Collaboration: Participate in the design, development, and deployment of complex software applications and systems, ensuring they meet high standards of quality and performance. Collaborate regularly with technical leads, developers, and integration developers on functional and technical requirements to implement enhancements or application integrations to satisfy business requirements.  
• Project Delivery: Manage the execution and delivery of features. In collaboration with technical project managers, ensure project priorities and deadlines are met successfully on time and with quality.
• Stakeholder Management: Provide clear communication to team members and business stakeholders related to requirements, issues, and solution delivery. Build collaborative relationships both within Digital and Business teams.
• Mentorship: Provide technical mentorship and guidance to junior engineers, fos