Senior Account Director

Company Description

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand.

Job Description

The base salary range for this position is $147000 - $186000

This role can be based from any of our US locations: Baltimore, New York, Atlanta, Boston, Portland, Reston, LA, Chicago, New York, Denver or Seattle.

Reporting to the VP, Client Management, you will become part of our global network of accomplished individuals who are committed to inspiring clients, partners, and each other through exceptional client management. We are looking for an accomplished professional who can articulate client business goals, align our work with those goals, and identify opportunities for continuous improvement.

You'll use your expertise to drive client success and foster relationships. We value proactive individuals who can show the value of our services and identify innovative solutions to meet client needs.

Your primary responsibilities will include:

• Leads on one or more of the most complex and/or strategically important client(s) accounts (international, cross capability, or large group client) and collaborates with others to create exceptional client relationships as demonstrated in NPS scores of C-Suite client contacts.
• Effectively leads Quarterly Business Reviews for our most complex clients.
• Effectively leads complex and/or strategically important renewal efforts.
• Develops well-articulated strategic briefs that inspire innovative and effective approaches to solving client business problems.
• Leads and facilitates revenue growth of a Hub.

Qualifications

• Agency experience in a leadership role within Client Management is essential
• Solid Paid Media experience
• Ability to work across multiple digital products
• Maintains accurate account, contact, and opportunity data in Salesforce.
• Connects with other departments/industry/global leads to develop innovative approaches to solving the trickiest of client business problems.
• Effectively delegates to others and provides support to help develop and grow the career of others in the team.
• Manages client commercial targets. Maintains robust commercial insights for the Hub and ensures accurate revenue and pipeline forecasts for the Hub at all times.
• Collaborates with the Growth team and contributes to the new business approach on prospective clients.

Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting talentacquisition@jellyfish.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Additional Information

Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs.

💰 Reward: You'll receive a loyalty salary increase on your Jellyfish anniversary, in addition to our company-wide annual bonus and 401k retirement plan.

🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.

📈 Growth, Your W