SBA Operations Officer

SBA Operations Officer   This position is responsible for assisting business development officers by reviewing, analyzing, and preparing loan requests for submission to underwriters. The role involves coordinating approved loans through the closing and funding process and supports other SBA loan servicing officers by collaborating with relationship managers across various divisions (CLC B, Business Banking, Middle Market and Private Banking) who handle SBA loans. Key responsibilities include processing loan payoffs, managing the sale of collateral, and overseeing electronic cues all within a highly regulated environment. This position ensures strict adherence to federal regulations governing SBA guaranteed loans and addresses a broad range of client needs with precision and compliance.   Position Responsibilities: Loan Request Packaging

• Work closely with Business development officer to underwrite, analyze, and assess new loan applications, providing a comprehensive evaluation that supports both risk management and growth objectives.
• Assist in moving approved loans toward closing and funding, coordinating with internal term teams and external partners to ensure a smooth transition through each stage of the loan process.

Portfolio Management

• Support as needed other SBA Loan Servicing officer. Manage loan processes such as payoffs and collateral sales, following traditional lending protocols adapted for SBA guidelines.
• Collaborate closely with internal teams including relationship managers to keep all relevant stakeholders informed of loan statuses and client interactions.
• Oversee the underwriting process for new SBA loan applications ensuring compliance with SBA guidelines and obtaining the necessary approvals.

Client Engagement and Customer Service

• Support as needed other SBA Loan Servicing officer as the primary point of contact for client inquiries, leveraging in-depth knowledge of SBA regulations and procedures.
• Coordinate with external parties such as CPA's, builders, and equipment providers to gather documentation necessary for loan closing and servicing.
• Explain complex SBA requirements and ensure clients understand their obligations under federal guarantees (which typically cover 75% of the loan principal).

Compliance and Regulatory Adherence

• Maintain up-to-date knowledge of SBA lending policies, federal regulations, and compliance standards.
• Provide guidance and training to internal stakeholders, including relationship managers, to ensure accurate interpretation and application of SBA rules.
• Monitor and document all servicing activities to meet regulatory and audit requirements minimizing risk to both the institution and its clients.