Data Center Service Lead - King of Prussia, PA

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Location

Philadelphia, PA (King of Prussia)

Travel

Hybrid 2-3 days per week in office

About the Job You’re Considering

The Managed Services Data Center Services Manager is responsible for the day-to-day delivery, operational excellence, and continual improvement of enterprise infrastructure services across Wintel (Windows/Linux), Citrix (virtual apps/desktops), Cloud platforms, Database operations, Backup/Recovery, and Storage. This role leads a cross-functional managed services team and vendor partners to ensure availability, performance, security, compliance, and cost optimization of data center and hybrid cloud services, aligned to ITIL practices and business SLAs.

Your Role

Service Delivery & Operations

• Own end-to-end delivery of managed infrastructure services across:
  1. Wintel (Windows Server, Active Directory, Linux as applicable, virtualization platforms)
  2. Citrix (Virtual Apps & Desktops, Netscaler/ADC if applicable)
  3. Cloud (Azure/AWS/GCP operations, landing zones, governance, FinOps collaboration)
  4. Database (SQL Server/Oracle/PostgreSQL/MySQL ops; patching, performance, HA/DR)
  5. Backup & Recovery (Veeam/Commvault/NetBackup, retention, immutability, restore testing)
  6. Storage (SAN/NAS/Object; performance, capacity, replication)
• Ensure services meet or exceed SLA/SLO/OLA commitments (availability, response, restore times, performance).
• Drive incident, problem, change, and request management with strong ITIL discipline.
• Lead Major Incident Management (MIM): facilitate bridge calls, coordinate teams, ensure timely comms, deliver post-incident reviews.

 

Governance, Metrics & Continuous Improvement

• Define and manage operational KPIs: availability, MTTR, incident volume, change success rate, capacity utilization, backup success rate, restore success rate, patch compliance.
• Lead service reviews with stakeholders and vendors; present trends, risks, and improvement plans.
• Identify automation opportunities (e.g., scripting, infrastructure-as-code, self-service), reduce toil, and improve reliability.
• Maintain and mature runbooks, standard operating procedures (SOPs), CMDB accuracy, and service documentation.

 

Security, Risk, and Compliance

• Partner with InfoSec and Risk to enforce hardening standards, vulnerability remediation SLAs, identity/access controls, logging/monitoring, and secure configurations.
• Ensure backup and recovery strategies align with ransomware resilience practices (immutable backups, offline copies where needed, tested restores).
• Support audits and compliance requirements (SOX/HIPAA/PCI/ISO as applicable) through evidence, controls, and operational discipline.

 

Change & Release Management

• Own infrastructure change pipeline; ensure changes are risk-assessed, tested, scheduled, and communicated.
• Manage patching cadences for OS, hypervisors, Citrix components, database engines, and storage/backup platforms.
• Ensure strong coordination across dependent teams and business units to minimize downtime and avoid conflicts.

 

Capacity, Performance & Lifecycle

• Plan and manage capacity for compute, storage, backup repositories, and cloud consumption; forecast growth and budget impacts.
• Lead lifecycle activities: hardware refresh, platform upgrades, decommissioning, license management, and standardization.
• Optimize cost and performance across data center and cloud services; collaborate with procurement/finance for renewals.

 

Leadership & Vendor Management

• Lead, coach, and develop a team of engineers/analysts (direct and/or matrixed).
• Manage managed service providers (MSPs) and OEMs: contract adherence, SLA performance, root cause follow-through, escalation handling.
• Set clear expectations, provide performance feedback, and ensure coverage models support 24x7 operations (as required).

Your Skills And Experience

Required Qualifications

• 15+ Years in Data Center Services.
• 7+ Years leading and managing technical and cross functional teams.
• Demonstrated experience managi