Jobs and Careers
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Customer Service Representative
Keystone Automotive OperationsUnited Statesfull_timeVerifiedPosted 31 Oct 2025
💰 $38,000/yr
About the role
Customer Service Representative
Hourly Pay: Up to $19/hour; Performance BONUS available!
Shift: Mon-Fri, 9 a.m. – 5:30 p.m.
Role Summary
Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in Exeter, PA. No prior automotive or RV experience is required — just a willingness to learn and a passion for helping others. We’ll provide the training and tools you need to succeed. This is an opportunity to develop valuable communication, problem-solving, and service skills in a supportive environment where no prior industry experience is required.
As the first point of contact for our customers, you’ll play an important role in strengthening relationships and contributing to our company’s success. If you’re motivated, eager to learn, and ready to grow with a company that values teamwork, integrity, and professional development, Keystone is the place to build your career.
Position Highlights
Key Responsibilities
Qualifications & Skills
Essential Physical Demands/Work Environment
Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.
Why Join Keystone Automotive Operations?
We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. We offer our employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. Our employees are empowered to pursue both functional and upward mobility within the company.
Hourly Pay: Up to $19/hour; Performance BONUS available!
Shift: Mon-Fri, 9 a.m. – 5:30 p.m.
Role Summary
Keystone Automotive Operations is seeking energetic, customer-focused individuals to join our team as Customer Service Representatives in Exeter, PA. No prior automotive or RV experience is required — just a willingness to learn and a passion for helping others. We’ll provide the training and tools you need to succeed. This is an opportunity to develop valuable communication, problem-solving, and service skills in a supportive environment where no prior industry experience is required.
As the first point of contact for our customers, you’ll play an important role in strengthening relationships and contributing to our company’s success. If you’re motivated, eager to learn, and ready to grow with a company that values teamwork, integrity, and professional development, Keystone is the place to build your career.
Position Highlights
- Potential for a hybrid work-from-home schedule (after 6-month training based on performance)
- Performance-based incentive and awards programs
- In-depth onsite training with individual coaching to maximize growth
- Highly transferable sales and service skills
- No experience or college degree required — we pay you to learn!
Key Responsibilities
- Serve as the primary contact for established customers by phone and email, ensuring timely, accurate, and professional support
- Provide updates on orders and deliveries, resolving issues directly or partnering with other teams, carriers, and suppliers to find solutions
- Build customer loyalty by identifying needs, offering recommendations, and promoting additional products or services when appropriate
- Consistently meet performance standards while delivering a positive and efficient customer experience
Qualifications & Skills
- Strong communication skills with the ability to listen, empathize, and provide solutions
- Positive, customer-first attitude with energy and professionalism
- Dependable, detail-oriented, and calm under pressure
- Eagerness to learn and grow in a fast-paced, team-driven environment
- Basic computer proficiency (MS Office, email, data entry)
- High school diploma or equivalent required
- Sales or customer service experience in a call center is preferred, but not required
- Bilingual skills (English with French or Spanish) are highly valued
Essential Physical Demands/Work Environment
- Travel may be required periodically, including overnight stays to attend trade shows
- Must be able to lift freight up to 50 lbs.
Keystone Automotive Operations is North America's leading distributor of specialty automotive aftermarket, RV and marine parts and accessories. Our success is driven by a people-focused culture rooted in our core values:
Commitment | Customer Service | Execution | Integrity | Leadership | Teamwork | Fun
With over 1,900 dedicated team members worldwide, we believe that our employees are the heart of our success. When you grow, we all grow — and we’re committed to supporting your journey.
Why Join Keystone Automotive Operations?
We’re not just delivering parts — we’re delivering opportunity. At Keystone Automotive Operations, we believe in investing in our people. We offer our employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. Our employees are empowered to pursue both functional and upward mobility within the company.
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