Assoc. Spclst , Technical Support

Job Description

Our Digital Manufacturing Operations Team supporting our Wilson, NC site is seeking a Laboratory Systems Support Associate to join our team. This role will provide laboratory system support and expertise to enable our manufacturing and packaging division in the reliable and compliant supply of quality drug/vaccine products to customers and patients across the globe. This job will allow for many opportunities around problem resolution, process/change control, data collection techniques, and troubleshooting in compliance with System Life Cycle Documentation (SDLC), GMP, safety, and environmental regulations. Actively support, participate, and embrace a diverse and inclusive culture including significant interaction with laboratory, manufacturing, and quality groups.  Supporting and learning a broad spectrum of laboratory systems within GMP Laboratory/Manufacturing/Packaging Operations.  

Working within our Manufacturing Division Digital Technology Organization, you will:
•    Provide key systems support for various laboratory equipment and systems including HPLC/GC, LabX, Empower, and various standalone platforms in Quality Laboratory Operations.
•    Aid in trouble-shooting systems communication/equipment issues for improving laboratory performance (e.g. process improvements, etc.) through change control while maintaining the laboratory systems in compliance with cGMPs.
•    Support a large spectrum of laboratory systems within the Quality and Manufacturing Operations; providing multiple opportunities to learn new technologies and make a positive impact.
•    Aid in Authoring/maintaining technical documentation and ensuring compliance with data integrity, safety, and environmental directive, as well as Life Cycle Documentation, Qualifications, Change Controls, and Standard Operating Procedures.
•    Aid in supporting laboratory systems incidents, quality investigations and corrective actions for laboratory equipment/systems to resolve complex problems and prevent reoccurrence.
•    Communicating effectively while being open and approachable with a friendly, positive, and professional attitude with immediate manager, team, and area stake holders.

Responsibilities will potentially include:
•    Providing laboratory systems coverage in support of Laboratory/Manufacturing/Packaging Operations. 
•    Support laboratory systems related incidents and/or changes.

Education
•    High School Diploma is required.
•    B.S., B.A. in Information Technology, Science, Engineering, or equivalent discipline preferred.

Experience | Skills | Knowledge

Required
•    Strong verbal and written communication and interpersonal skills to interface effectively with all levels of colleagues in a team environment, and with external parties. 

Preferred
•    Experience in pharmaceutical/ biotechnology industry. 
•    Knowledge and/or experience in computer validation and system life cycle development. 
•    Experience with computerized systems and laboratory technology for pharmaceutical quality testing. 

#MSJR

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