Senior Sales Engineer

Senior Sales Engineer

Here at Neuro-ID, you will be joining a best-in-class team on a trajectory of tremendous growth.  We are a Series B startup, backed by top tier investors Canapi Ventures, Fin Capital, and TTV Capital and we serve some of the largest names across various industries with customers such as Intuit, Square, Affirm, Mission Lane, Addi, OppFi, and partners such as Transunion, Alloy, and Plaid.

NeuroID’s core competency is in understanding human digital behavior. How humans behave during each digital interaction (applying for a loan, browsing a website, interacting with chatbots, etc) , provides meaningful insight that is actioned in real time. This enhanced visibility improves user experiences, streamlines internal processes, reduces fraud, increases conversion to apply or buy throughout the customer journey, leading to measurable bottom-line impact. We are committed to transforming and optimizing the customer experience and risk assessment with actionable insights into how a human is interacting with an organization. NeuroID’s core products unlock powerful data regarding the intent and experience of every customer or prospect, creating a new paradigm of seeing and understanding human behavior in real time. We do all of this respecting the privacy of consumers and without collecting personally identifiable information. 

 

Position Summary

Our Sales Engineers provide organizations with product and market expertise on how to operationalize NeuroID’s digital behavior solutions. 

Sales Engineers are client facing and work with our team of Sales Directors as subject matter experts in our technology and solutions. As a key Revenue team member, you will engage with prospects and clients to understand their use case and objectives; as a result of your understanding, you will describe how to implement and operationalize NeuroID solutions to prospects and existing customers. 

Day-to-day we enhance our clients abilities to become more effective with using our solutions in production. We want to empower NeuroID’s growth by advising our clients to utilize our solution to inform better identity decisions while staying ahead of evolving fraud trends.

Sales Engineers work with our product leaders to understand and communicate market needs and our capabilities so our products timely deliver on market needs. 

Sales Engineers are confident and efficient communicators, ensuring our prospects and clients obtain the greatest ROI from utilizing our solutions.

This position will report to a Senior Leader within the Revenue organization

 

What You Are Accountable For

• Provide pre-sales technical and product expertise to our Sales Directors and with our Client Success team for our existing customers

• Prepare and deliver technical presentations and demos during the pre-sales process explaining products or services to prospective clients and partners

• Translate trial analysis requirements to both internal and external stakeholders including being able to link the value proposition to the technical implementation recommendations

• Partner with analytics team to execute trial value and progress deals

• Utilize your in depth knowledge of financial fraud, particularly in new account onboarding and account take over, to work with prospective clients to understand their particular operational goals 

• With that insight, design and clearly communicate operational execution of our solutions, demonstrating that you have a clear grasp of business value as well as technical knowledge

• Respond to the needs of the sales teams by helping them articulate value 

• Stay informed with key industry trends and market disruptors, through reading, workshops, webinars

• Be an advocate of our capabilities within your professional network

• Educate our product leaders on partner and market feedback

• Develop a deep expertise in our services and capabilities, become a subject matter expert

• Think strategically about business, product and technical challenges

• Promote, maintain and enhance our cultural values of humility, passion, inclusion and leadership

• Exhibit a strong passion for learning our products and markets through in-house and external training

• Other duties as assigned

What We Require

• 5 to 7 years previous success with relevant experience in technical pre-sales

• 3+ years experience in a high growth startup, technical environment

• Solid understanding of fraud operations including fraud types throughout the account lifecycle, common fraud vendors and capabilities, KYC / AM