Operational Insights Senior Manager

Job ID: 246766
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Retail Operations
Remote Eligible: No

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

POSITION SUMMARY

The key charter of the Business Optimization team is to remove inefficiencies from processes and make it easier for our store team’s to serve and delight our clients. Whether we are optimizing our existing processes, or supporting the day-to-day activities taking place in stores, this team is focused on enabling world-class operations and serving as a true voice for our stores. In addition to our optimization work, we also manage key platforms that provide operational insights to our corporate and field partners. As part of this team, you’ll have the opportunity to impact key areas of our business and play an integral part in ensuring Sephora remains a place our clients love to visit

 

Primary Responsibilities:

• Be the subject matter expert and go-to resource for Sephora’s customer insights platform.
• Autonomously lead operational projects, including, but not limited to Store facing reporting platform (AiQ) Holiday Strategy, Store feedback, Store Audit and other high visibility projects
• Generate reports and presentations to effectively communicate key findings and recommendations to stakeholders at various levels of the organization.
• Identify patterns, trends, and correlations in consumer behavior to help drive strategic decision-making.
• Assist in the development and implementation of consumer surveys and other data collection methods to gather actionable insights.
• Lead store visits to determine best practices, identify areas for optimizations, and conduct time studies to improve overall efficiency.
• Establish cross-functional relationships with corporate as well as field partners to gain feedback and align on key recommendations.
• Consult on key initiatives to ensure proposed policy and procedure changes are pragmatic and can be executed with a strong level of compliance.
• Diagnose store operations performance challenges, developing operational action plans and behavioral changes.
• Define project success criteria by developing Key Performance Indicators, qualitative feedback questions, and cost/benefit analysis and lead cross-functional teams to deliver required results in accordance with corporate expectations and timelines.
• Prepare and present clear, data-based presentations to illustrate findings to Executive-level audiences and gain credibility based upon recommendations.

 

We are excited about you if you have

 

• Experience with a customer insights platform such as Medallia. 

• Excellent Microsoft Office skills including Excel, PowerPoint and word, and experience with analyzing complex data. Experience with Smartsheets a plus.

• Familiarity with and understanding of in-store processes and procedures.

• Ability to effectively communicate up, down, and across the organization, with stores, and with field leaders, store leadership, and store associates.

• Proven ability to synthesize research and analytics into clear insights, and to deliver actionable recommendations.

• Autonomously drive and troubleshoot multiple concurrent projects to conclusion.

• Flexibility and adaptability to pivot daily responsibilities as business demand change.

 

 

 

The annual base salary range for this position is $124,100.00 - $165,110.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.  Individuals employed in this position may also be eligible to earn bonuses.  Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee dis