Junior Executive - Call Centre

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

To provide excellent customer service through information and solutions to the callers who are interacting with the Life Call Centre.

• Answer inbound calls and provide accurate information to customers

• Ensure to attend customer call backs /complaints/ negative feedbacks/ requests within the service standards
• Promoting standing orders for customers
• Collect new and update existing contact information in the system after validating with the customer
• Forward customer requests to relevant departments if and when necessary and follow up until it is completed

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.