Event Programming Manager| CFG Bank Arena

Oak View Group

Oak View Group (OVG) is the world’s leading arena development, management, and hospitality company founded in 2015 by Tim Leiweke and Irving Azoff to disrupt business as usual. As the largest developer of sports and entertainment facilities in the world, OVG prioritizes the way we do business focusing on making long-term investments in our people and our planet. We focus on building a diverse workforce and cultivating an inclusive workplace. Each day our team members around the world and throughout our local communities work together to provide the greatest experience to our fans and partners.

 

We celebrate and support a strong, transparent, authentic and inclusive culture focused around four core values:  

• We treat each other fairly and with respect.
• We act with integrity.
• We have an entrepreneurial spirit.
• We give back to our global community.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview

The Event Programing Manger will help the Director of Ticketing create and manage all concert and other ticket events for the CFG Bank Arena. The Candidate will be a driven self-starter who works well without significant oversight and can work in a high-pressure environment. In addition, the candidate will have a strong ability to communicate and collaborate with all members of the team. This candidate will interface with Ticketmaster, Live Nation, Feld, and other promoters to create and manage their events.  The Event Programming Manger will operate within the scope of generally accepted ticket operations standards and practices.  He/She shall help manage concerts and events, will help hire, train, supervise and manage the Box Office staff which may exceed over 20 people.  Event Programming Manager will be proficient in TM One, TM Host, Archtics, Account Manager and Microsoft Office.

 

This role will pay a salary of $70,000 to $75,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

job expires 4/30/2024

About the Venue

#10 Worldwide Highest Grossing Venue - Billboard

#4 Venue of the Year in North America – Venues Now

CFG Bank Arena is a 13,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the venue includes a new exterior façade, green scaping and enhanced lighting, this iconic landmark offers guests the ultimate entertainment experience in town. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 100+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Responsibilities

• Build events in the ticketing system, including seating manifests, price tables, hold/kills, discounts, pre-sales, etc.
• Manage all information being sent and posted through the ticketing system.
• Works closely with event promoters and tenants on a daily basis to provide advice, assistance, and ticket sales status information.
• Investigate and resolve ticket-related issues.
• Help prepare ticketing reports or event settlements and assist senior staff in settlement with promoters.
• Establish and maintain effective working relationships with internal/external customers.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Manage ticket resolution staff.
• Assist Box Office Management with overall supervision of event staffers as needed.
• Assist and support box office staff as needed.
• Provides excellent customer service.
• Other duties as assigned.

Qualifications

Required Experience & Qualifications:

• A minimum of 2-4 years of box office/ticketing related experience including supervisory experience 
• Extensive knowledge of Ticketmaster Host and Archtics System
• Ability to provide leadership, engage in positive interaction with staff and guests.
• Skill and working knowledge of computerized ticketing operations and office software (Ticketmaster Host system, Microsoft Word, Excel, Outlo