Bilingual Pharmacy Liaison (PTCB/ExCPT): NeighborHealth (On-site)

Welcome to Clearway Health - a recognized Great Place to Work® and destination organization! We are an award-winning culture where talented people are respected, informed, engaged, empowered, developed – and where they want to grow and make a difference. We offer a wide range of benefits, perks and wellness programs in addition to continuous learning opportunities to help you grow. At Clearway Health, diversity, equity, inclusion and belonging are an essential part of our business and workplace culture. Clearway Health emerged as a solution from Boston Medical Center to improve access to care, provide personal support and manage the complex specialty medication needs of vulnerable patients and their families. We partner with hospitals, health systems and the communities they care for to accelerate their specialty pharmacy programs.  At Clearway Health, we take great pride in our High Five! Values to provide best in class experiences for our employees, our clients and their patients. We welcome you to follow us on LinkedIn where you can also learn more about our company, culture, people, and careers.

POSITION SUMMARY:

This pivotal position serves as the bridge between patients and pharmacists, employing a hands-on approach to deliver top-tier patient care. You will have a strong focus on customer service, serving as a pillar in reshaping both patient care and business excellence. It is more than a mere job; it is an integral component of our specialty pharmacy's growth and success, with a direct impact on the health system's operating margins. In this exciting role, handling specialty patients and their medications is like a skilled craft, much like nurturing valuable sales accounts. It is all about blending top-notch patient service with outstanding business performance, making it a one-of-a-kind and essential part of what we do.

You will provide an unwavering support system for patients, leveraging advanced tools and applications to ensure seamless adherence to medications. The primary objective is to encourage clinic patients to explore the full spectrum of Clearway Health's superior patient care services, enriching their well-being while contributing to the continued success of our business. In this professional setting, you will seamlessly integrate with the clinic team, encompassing doctors, nurses, and support staff. This collaboration establishes essential connections, uniting efforts for enhanced healthcare.

NeighborHealth, East Boston, MA

ABOUT THIS LOCATION & OUR CLIENT PARTNER
This position will be located on site at our client partner, East Boston, a community health center that opened in 1970 and has since operated 24 hours a day, 7 days a week. Today they are the only health center in New England, and one of the few in the country to provide continuous care. Their services and development have been defined by the needs of the communities they serve. They provide a comprehensive system of services including primary and specialty care, a 24-hour Satellite Emergency Facility, two on-site pharmacies, and the comprehensive Neighborhood PACE plan for older adults, as well as innovative programs to help address the health and well-being of community members with specific needs, including HIV/AIDS, chronic diseases, children with multiple disabilities and childhood obesity. They are the largest community health center in Massachusetts and among the largest community health centers in the country. For the eighth time, East Boston Neighborhood Health Center has been named one of the Top Places to Work in Massachusetts by the Boston Globe.

ESSENTIAL RESPONSIBILITIES/DUTIES:

Patient Relationship Development and Client Sales – You will focus on sales/customer service with the goal of expanding