Project Manager

Project Manager 
Boston - Hybrid Office 2-3x per week
About Snowplow As the leader in Data Creation, Snowplow empowers more than 10,000 organisations, including Strava, Burberry, Condé Nast and Flickr to create first-party customer behavioral data to unlock transformative AI and advanced analytics directly from their warehouse, lakehouse or in a real-time stream.
Snowplow was founded with the belief that data teams should spend their time innovating and driving competitive advantage, not extracting and wrangling behavioral data from CDP’s or digital analytics platforms.
Following our $40 million in Series B funding led by global venture capital firm, NEA, whose prior investments include Databricks, MongoDB, and Elastic, we are on the lookout for more creative and innovative individuals to help us shape our next chapter.
The opportunity:
At Snowplow, our ability to help our customers integrate our products with other parts of their modern data stack is essential to our growth plans. This requires a complete and deep understanding of the business and data outcomes our customers want to achieve; detailed knowledge of the Snowplow product; and a wider contextual understanding of other technologies our customers might be using.  
You’ll be reporting into the Director of Professional Services, project managing Snowplows customer projects and onboardings.  The Professional Services team currently focuses on initial customer onboardings but that’s just a small part of where we want this role to go.  
Some organizations are looking to Snowplow for a bespoke commercial service delivery on top of the sale of our Snowplow BDP commercial product. Some new customers are bringing complex bespoke Snowplow open-source setups that need migrating to Snowplow BDP.  Keeping both the initial onboarding and any additional services on track is essential to these organizations realizing significant business value from their investment in behavioral data, and to help us win, retain and grow our customer base.  
What you’ll be doing:
Make our onboardings best-in-class:  The onboarding is the most critical part of a customer’s life with us.  You’ll be project managing large-scale enterprise implementation projects in the most customer-focused, risk-managed, and results-driven way so our value is realised quicker.
Standardising Processes and Documentation: Our processes and tools continue to evolve on an ongoing basis. This role is key in identifying where opportunities exist to update documentation, tools and processes.  You’ll constantly innovate and be finding new ways to provide an even more efficient way of working and exceptional customer experience. 
Driving success:  You will take responsibility and accountability for your performance, and you  will ultimately be the one making sure our projects stay on track. But you won’t stop at the first results you achieve; you’ll be constantly iterating and improving proactively, leading changes that drive future success.
Making the complex simple: As the project manager, you will be engaging with and juggling the needs of customers and internal stakeholders.  You’ll take qualified, well thought out approaches to documenting and delivering projects while facilitating and harnessing cross-functional collaboration; this will require leading highly transparent, credible, and impactful teams.

We’d love to hear from you if:
This isn’t new:  You have significant experience in a similar role, including accountability for managing  and developing the aspects of a project manager, whilst maintaining a hands-on approach to project ownership and delivery.  This must include experience delivering bespoke, enterprise-scale SaaS projects.  
A techie at heart: You don’t need to be an engineer but a sound understanding of the data space - cloud infrastructure, database technologies, visualisation tools and other enabling technologies would be very helpful.  You’ll need to be highly effective at interacting across customer and internal resources with a good balance of gravitas and empathy.
Targets and deadlines? No problem, you got this: This role requires you to juggle lots of pieces of work, stakeholders, tight deadlines, risks and results with all the change and ambiguity that comes in a fast-growth business.  Great organisation skills and a target-driven mentality are key so that you’re able to meet all expectations.
There is a nice way to do everything: You possess high emotional intelligence and are deeply empathetic to both customers and your colleagues.  You have a passion for quality and enjoy delivering great user experiences.
Two steps forward, no steps back: You are proactive and pragmatic, there’s a huge amount to get done and you’ll need to make sure that you’re prioritising the right tasks while also being one step ahead. 
Customer Management: Our largest customers are spread across North America and Europ