Client Services Consultant, Mainframe

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Job Description:

Customer Services Consultant – MSD Software Compliance

Job Profile Summary:

In this customer facing position you will be responsible for the management and execution of customer compliance reviews with the goal of ensuring that customers are adhering to their contractual obligations and working with the pricing and licensing team to ensure that customers are leveraging the correct licensing model for the way they do business.

• You will work with a variety of resources across the company including sales, legal (internal & external), pricing & licensing, and software development to gather and analyze the information needed to determine whether a customer is in compliance of their contract. 

• If you determine a customer is out of compliance, present your findings to the customer, working with sales.  If an audit is necessary, you will work with compliance teams across Broadcom to determine the scope of the audit and present to the customer. 

• You will also work with sales & legal on remediation plans to recover any fees associated with the contract compliance violation.

• This is a very critical & visible role, and will require regular updates & presentations to Sr. Management, up to and including the division General Manager.  

This job is a fully qualified professional, career-oriented, journey-level position.

Skills & Expertise Required:

• Excellent Communication & Presentations Skills

• Ability to work individually and as part of an extended team

• Excellence in Microsoft Office (Excel, PowerPoint, Word), and Google Suite

• Experience in the software licensing/pricing

• Problem Solving Skills, Analytical Skills & Attention to Detail

• Patience and Emotional Intelligence

• Positive Attitude & Resilience

• Ability to Prioritize and communicate changes in priority, delays, or roadblocks

• Familiarity with Software Contracts terms & conditions

• Telemetry & License Management Reporting & Tools (including IBM ISV SCRT Reports)

• Ability to quickly learn a wide variety of technical and non-technical skills

Job Complexity / Contribution:

Works on problems of diverse scope in a fast paced and changing environment where analysis of data & contracts requires evaluation multiple factors to determine compliance. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in their own area of expertise. 

Supervision:

• Work is independent and collaborative in nature. Usually works with minimal supervision, conferring with supervisor or experts on unusual matters.

• Requires daily decision-making capabilities and actions that may not be reviewed by superiors.

• Provides regular updates to manager/leadership on project/account status

• General guidelines for new assignments

• Usually works with minimal supervision, conferring with a manager on unusual matters. May be assisted by (and at times direct) less senior level employees.

Experience: 

Bachelors and 8+ years of related experience or Masters degree and 6+ years of related experience

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $84,000  - $135,000

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal o