Senior Manager of Care Management

About Belle

Belle is building a new category of in-home healthcare for Medicare seniors—designed for engagement, prevention, and real-world outcomes. We combine a uniquely trained in-home workforce (Community Health Workers) with centralized clinical Care Management to support older adults with multiple chronic conditions.

We’re scaling quickly and investing heavily in care delivery excellence, compliance, and a member experience that feels personal—not institutional.

The Opportunity

Belle is hiring a Senior Manager of Care Management to lead our centralized Care Management team (Case Managers and Medical Assistants). This team is the clinical engine behind our model—reviewing in-home visit findings and member data, updating care plans, coordinating care, and ensuring members receive consistent follow-up month after month. This position reports to our Medical Director.

This leader will own day-to-day team performance and will be responsible for delivering a consistently high-quality, compliant, and scalable care management experience for Belle members.

This is a leadership role for someone who combines clinical credibility with strong operational instincts—someone who can build structure, coach teams, improve workflows, and operate with urgency.

What You’ll Do

• Lead and develop a high-performing care management organization supporting Medicare members with multiple chronic conditions.
• Drive consistent care plan execution, follow-up, and care coordination across the member population.
• Build and maintain operational structure: workflows, SOPs, escalation pathways, training standards, and performance management.
• Optimize care management workflows to support strong clinical outcomes while ensuring documentation quality, compliance, and accurate reimbursement.
• Partner closely with the Medical Director to ensure care management work is clinically aligned.
• Work cross-functionally with Billing/RCM, Clinical Ops, and Product/EHR teams to ensure care management work is well-documented, trackable, and operationally efficient.
• Establish and run quality assurance processes (audits, coaching loops, documentation standards, member experience reviews).
• Hire, coach, and retain strong frontline care management leaders and team members.

Who You Are

Required

• 5+ years in healthcare operations, care management, clinical program leadership, or related fields
• 3+ years managing teams with measurable performance expectations
• Experience supporting Medicare populations
• Strong understanding of care coordination, chronic disease management, and care plan execution
• Comfort operating in a fast-paced environment with real performance metrics

Strongly Preferred

• Direct experience with Chronic Care Management (CCM)
• Experience in Medicare Advantage, value-based care, or a scaling provider group
• Experience partnering with a Medical Director or clinical governance leader
• Experience leading care management in a telehealth-first, virtual care, or hybrid care delivery model
• Familiarity with EHR-based workflows (eClinicalWorks a plus)

What Success Looks Like

• Members experience best-in-class friendliness and high-quality support from the Care Management team.
• The care management team is well-trained, disciplined and predictable in meeting its performance expectations.
• Care plans and documentation are consistently complete, accurate, and compliant.
• The operation scales smoothly as member volume grows.