Front End Shift Lead

Description

Imagine a job where friendly conversation and building community with others happens daily. A job where your natural desire to learn and grow both personally and professionally is encouraged. A job where you are valued for who you are and what you bring to the table, creating an opportunity to make a difference to every customer you serve. 

Sound like you?  Join our team as a part-time Front End Shift Lead at Valley Natural Foods. Qualified applicants will be a strong team player that enjoys interacting with the public, helping keep others motivated, and have open availability. This position requires applicants to work weekend hours.  

We pride ourselves on offering a competitive benefits package for all employees including: competitive wages, PTO, 401(k) and a 20% employee discount on healthy groceries every day!   

Cashiering, Customer Service and Accuracy

• Helps coordinate tasks for cashiers and customer service when there are no customers to serve
• Ensure procedures and policies are completed accurately by Front End and store department staff
• Ensure floor operational procedures (i.e., opening and closing) are followed according to guidelines
• Accurately and efficiently operate cash register and process customer payment
• Make change and issue receipts to customers
• Call for back-up as needed to minimize wait time for customers and bag customer purchases as needed
• Discuss membership benefits with non-members and register new member-owners according to procedures
• Process returns for customers following established criteria outlined in Store Return Policy
• Accurately process Point of Sale transactions, answer telephone calls and direct calls to appropriate person
• Prepare special order requests and communicate special events to customers
• Register participants for sponsored classes, seminars, and events
• Troubleshoot register problems and inform Front End Manager of equipment problems
• Ensure online orders are promptly and accurately fulfilled during shift

Business Leadership and Communication

• Participate in on-the-job training of new employees, helping to ensure they are properly trained
• Provide feedback for employee performance to Front End Manager
• Take an active role in coaching employees to success in their job by using Open and Direct Communication
• Help find coverage for shifts vacated due to absence/illness. Cover shift if no replacement is found
• Ensure the department operations are running efficiently in absence of the department manager
• Proactively and continually seek and implement innovative solutions to increase quality, value, service and efficiency for our members and customers. 
• Treat people with dignity and respect and always behave ethically with integrity; tolerate no less from others

Business Operations, Safety and Compliance

• Alert Management of theft or other emergencies
• Keep registers - shelves, counters, aisles, backstock -- in clean, orderly condition
• Remove trash promptly, clean up spills, sweep floor as needed
• Ensure grocery carts are collected from the corral regularly
• Keep department equipment in working order and advise Front End Manager of equipment problems
• Attend Front End staff meetings and other assigned training requirements
• Identifies self as employee by being in VNF attire and name tag
• Perform any other duty as assigned by Management Team 

Requirements

Mandatory Qualifications:

• English proficiency. Strong organizational and communication skills (spoken, listening, & written)
• High ethical standards with personal integrity
• Ability to meet deadlines, coordinate projects and work varied hours and days
• Previous customer service and cash handling experience; familiarity with POS systems
• Excellent time management, organizational and communication (verbal, listening, and written) skills
• Detail oriented and able to multi-task and remain flexible to the changing needs of the business
• Regular, predictable attendance

Preferred Qualifications:

• Ability to influence others, drive innovation and change while confronting and resolving conflict positively
• Previous supervisory experience (1-3 years progressive)
• Strong critical thinking and problem solving skills
• Proficiency in MS Office Suite
• Familiarity with natural foods, grocery industry or cooperatives

Physical Demands:

• Ability to lift/push/pull/carry up to 10 pounds frequently, 20+ pounds occasionally 
• Manual dexterity with ability to reach, grasp and perfo