Assistant, HR Service Center

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Role Summary
As part of NBCUniversal’s Corporate HR Team, HRConnection maximizes the breadth of NBCUniversal’s resources and actively contributes to NBCUniversal’s best-in-class work environment by expertly solving employee questions and concerns related to HR, Benefits, Payroll, and well…anything else!  Our employees know that they’re just a click away from connecting with an expert who can help them navigate the unique employee experience at one of the world’s leading media and entertainment companies.  Our HRConnection experts deliver professional support to both employees and Field HR partners with a smile, empowered by the challenge and thrilled by the support they offer.  We exist to connect the NBCUniversal community to personalized solutions that simplify the employee experience.

As an HR Assistant - HR Service Center, you will be responsible for providing employee and Field HR support via email, chat, and Microsoft TEAMS channels, providing support to the team with special projects, evaluating and analyzing employee data, recommending and clearly explaining solutions, and documenting your work in our case management system. You will be part of an environment that values and creates progressive learning opportunities in a multitude of HR operational and specialty areas - there’s no better place in our organization to learn the skills needed to become a brilliant HR tactician!
 

Responsibilities

Our Purpose

• Provide knowledgeable, efficient and courteous support to employees and Field HR partners who reach out to HRConnection with questions about benefits, compensation, payroll, policies, and other HR-related matters

Valued Partner

• Be a cheerful and encouraging team member who positively contributes to the overall experience of your fellow teammates and our employees
• Add value to the services offered by HRConnection in consistent pursuit of creating a world-class employee support experience

Customer Focused

• Put yourself in the shoes of our employees and use empathy to actively listen and understand their unique needs
• Make it easy for our employees to get the information they need, when they need it

Continuous Improvement

• Look for more efficient solutions to problems using creativity and candid feedback in the pursuit of execution excellence
• Take ownership of your personal and professional success by seeking out and engaging in continuing education opportunities and experiences

Qualifications

Basic Qualifications

• Bachelor’s Degree or equivalent work experience
• Experience working with HRIS/case management systems
• Proven working experience with Microsoft Office Suite
• Superb organizational skills and time management to meet deadlines
• Phenomenal verbal and written communication skills

Desired Qualifications

• Desire to grow career in Human Resources
• Continuous learning mentality
• Ability to maintain a positive attitude through all situations
• A natural inclination to take initiative and find creative solutions

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Willingness to work variable schedules and overtime with short notice
• Must be willing to work in Universal City, CA
• Must be willing to submit to a background investigation
• Must have unrestricted work authorization to work in the Uni