Senior Analyst, AR - Hybrid

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Senior Analyst, Accounts Receivable, you will be responsible for assisting supervisors in handling daily operations, leading customer account reviews and resolving escalated issues. Become a part of our dynamic team and we'll help you build a rewarding career.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

• Handle customer, sales, pricing, billing, coding, invoicing, and other collections-related escalations
• Manage the accounts receivable (AR) portfolio by analyzing and resolving issues driving delinquency
• Assist collections leadership with managing daily operations
• Develop long-term solutions on accounts that experience recurring past due trends
• Provide temporary assistance with large accounts during higher demands in volume
• Resolve billing discrepancies and cash application errors that prevent prompt customer payments
• Reconcile accounts on a routine basis to ensure credits and payments align with invoicing
• Partner with sales team, reporting and updating on collection department efforts
• Create, update, and communicate process SOPs and deliver supplemental training to associates
• Provide training and one-on-one coaching to collections staff on handling calls and adhering to processes and procedures to ensure quality control and compliance

What you need to succeed at XPO:

At a minimum, you’ll need:

• Bachelor's degree or equivalent related work or military experience

• 2 years of Cash Applications, Billing and Commercial Collections experience
• Above-average proficiency with Microsoft Office, including advanced Excel skills (V-Lookup, Pivots, etc.), Oracle, HighRadius, GetPaid systems
• Ability to prioritize and manage multiple responsibilities and changing priorities
• Excellent written and verbal communication skills

It’d be great if you also have:

• Advance Degree in Business, Finance, Accounting, or equivalent related work or military experience
• 3 or more years of Cash Applications, Billing and Commercial Collections experience
• Prior experience in transportation industry

Be part of something big.

#LI-Hybrid

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement here.