Lead Clinical Liaison RN

Company:

Providence at Home with Compassus

 

Position Summary

This position serves as the Supervisor/Lead Clinical Liaison to the Hub Team(s) and provides leadership and coordination for the care provided to patients and their families referred to home health, hospice, and other post-acute care services that are offered with PHCC. In addition, this position supports, as directed, all Business Development leaders across the Director's full territory. This position is responsible for identifying 'best practices' for care delivery and may network with community resources and consult with case management at the hospital. 

The Supervisor/Lead Clinical Liaison is a lead position and provides day to day oversight and support of the hub liaison team to include RN's and Care Transition Associates, in addition to working in the clinical liaison role. As a part of the leadership team, this position will play a decision maker role, specifically for referrals/patients needing review for approval.

The Lead Clinical Liaison is responsible for creating and maintaining positive customer relationships in order to increase referrals for Home Health, Hospice / Palliative Care, Transitional Care Units, and other services within assigned accounts. This role includes working with discharge planners, facility staff, physicians, and individuals to assess appropriateness for hospice and home health services, and facilitate the coordination of services and to ensure there is appropriate documentation for compliance with agency and statutory guidelines to manage the transition of the patient from an acute care facility to the patient's home or next location of residence. Consultative functions include, but are not limited to: providing consultation and informational presentations regarding end of life care and home health; sharing expertise through in-services on pain and symptom management options; serving as a clinical resource and educator for physicians, facility staff, patients, families and community on Home Health, Hospice / Palliative Care or other issues in various settings and facilities. The Lead Clinical Liaison coordinates closely with Account Representative to build referral volumes in assigned accounts and develop opportunities for educational outreach that will enhance service awareness and access. Additional duties assigned may include collaboration with local Service Line leadership in essential meetings, reporting on tactical plans, training/orientation, and day-to-day support of the business development staff. 

This position performs all duties in a manner that promotes team concepts, demonstrates a commitment to the mission and philosophy of Providence, the Code of Conduct, and the Core Values of Compassion, Dignity, Justice, Excellence, and Integrity

Position Specific Responsibilities

• Provide clinical and administrative oversite to the care coordination liaison staff to include RN's and Care Transition Associates assigned to the hub.

• Lead staff in clinical problem-solving as needed.

• Participates as a decision make for escalated patients.
  

• Coordinate adequate staffing schedule of liaisons and techs.

• Ensure regulatory compliance for assigned staff; participate in development of polices and procedures to ensure compliance in accordance with standard home health & hospice procedures.

• Medicare Conditions of Participation and other regulatory agencies.

• Maintain and build existing referral base relationships by serving as a resource for education and information.

• Evaluate referrals received on hospitalized patient from a variety of care settings for appropriateness for Home Health, Hospice/Palliative Care, and/or other in-home services as appropriate.

• Provide information to patients and their families interested in Hospice, Home Health and/or Infusion services.

• Participates, when appropriate, in health care facility care conferences regarding specific patient consult requests.

• Able to facilitate the initiation of an Infusion referral as needed.

• Coordinate discharge planning for Hospice and home Health patients who have been admitted to the hospital and act as a liaison to Ministry staff for smooth transition.

• Accept referrals from hospital discharge planner after they have identified patient agency choice and type of home service needed.

• Coordinate with the Inpatient Hospital Team and primary RN/MSW to ensure discharge planning is comprehensive and co