Connect Success Representative- IS Project Mgmt Office - Miamisburg - FT/Days

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

 

Responsibilities & Requirements

Job Requirements:

 

• Associate degree or equivalent combination of education, certification, and experienceMinimum Work Experience• 3+ years of experience working in a healthcare environment, preferably in a hospital system setting• 2+ years of experience as a user of the Epic EMR• 2+ years in a service-related role, requiring routine customer/patient interaction• Epic Customer Success training within 1 year of hire

Job Responsibilities:

• Strong communication and interpersonal skills• Knowledge of healthcare workflows and processes• Certifications related to Epic EMR implementation or support preferred but not required• Ability to build and maintain positive relationships with clients• Excellent problem-solving and analytical skills• Proficiency in using technology and software applications• Knowledge of how to leverage data analytics and reporting tools• Presentation skills, necessary for client reviews• Develop and maintain strong relationships with key stakeholders within client organizations,including IT leadership, clinical staff, and end-users.• Understand customer goals and priorities through both virtual and on-site interactions• Develop and implement plans to achieve customer goals with Epic• Serve as the primary point of contact for clients throughout the implementation and adoptionprocess.• Hold performance reviews with clients• Proactively communicate with end-users and address their needs• Monitor customer satisfaction and identify areas for improvement• Maintain coverage of up to Connect 20 practices or 75 total providers