Retail & Guest Services Associate (Seasonal, Part Time)

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Meow Wolf opens portals of possibility. Come as you are! 

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration.  Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.  

We share a strong commitment to Belonging through our values of: 

• Collaborative Creativity: We believe the act of creating together amplifies possibilities.

• Provocative Playfulness:  We celebrate the unexpected because it is the doorway to discovery.

• Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.

• Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.

• Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.

If this all sounds like YOU, read on….

Job Description:

The Retail & Guest Services Associate delivers an exceptional experience for every visitor during our busy winter season. This hybrid position supports both the Gift Shop and Exhibition Front-of-House teams — greeting guests, processing sales, maintaining a welcoming environment, and helping ensure safety and fun throughout the space. You’ll handle a variety of responsibilities including ticket and retail transactions, guest assistance, exhibit monitoring, and maintaining clean, organized areas. 

Season: August 10, 2026 through November 8, 2026 (or sooner-later/subject to change)

Schedule: Up to 29 hours per week

Rate: $18/hour

Job Responsibilities

• Greet and assist visitors with warmth, enthusiasm, and professionalism.

• Sell admission tickets and retail merchandise using point-of-sale (POS) systems.

• Handle card transactions accurately.

• Share information about Meow Wolf’s exhibits, events, and policies.

• Monitor crowds and exhibits to ensure guest and facility safety; report issues as needed.

• Restock merchandise, conduct inventory counts, and maintain product knowledge.

• Support special events or 21+ functions as needed, following proper safety and access protocols.

Essential Skills and Abilities: 

• High school diploma or equivalent

• Minimum 1–3 years of customer service or retail experience

• 18 years of age or older

• Flexible schedule with ability to work days, evenings, weekends, and holidays

• Strong communication and interpersonal skills

• Comfortable learning and using POS systems and basic computer software

• Ability to remain calm and professional in fast-paced or challenging situations

Desired Characteristics and Qualities for all Team Members:

• Experience with Vend POS or Google Drive

• Bilingual or multilingual

• Prior experience in retail, hospitality, museum, or entertainment environments
   

Work Environment: This job operates in an office environment as well as a museum/ art exhibit. This role routinely uses cleaning equipment such as mops, vacuums, and other cleaning tools. Employees may be required to lift up to 60lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Physical Demands: The employee is constantly exposed to chemicals and fumes. The position requires repetitive movement, and the ability to kneel, crouch, reach, and grasp.  The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Work Schedule:

• This position has an effective start date on o