Sr Product Manager, T-Platform

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The Sr Product Manager – T-Platform Discovery Lead is responsible for driving technical product realization activities supporting T-Platform, T-Mobile’s enterprise operational and management platform for TFB products and services.

This role operates at the intersection of business strategy, technical feasibility, customer experience, and enterprise architecture. The Sr Product Manager serves as the bridge between Product, UX, Architecture, Engineering, and TFB portfolio teams to ensure new products and capabilities can be operationalized quickly, effectively, and at scale.

T-Platform supports highly integrated enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role is responsible for ensuring onboarding initiatives are technically feasible, operationally scalable, architecturally aligned, and delivery ready.

The ideal candidate combines telecom domain expertise, enterprise systems understanding, API and integration experience, strong product thinking, operational agility, and the ability to operate effectively within ambiguity and rapidly shifting priorities.

This role is critical to ensuring T-Platform continues to scale as the unified operational platform for T-Mobile Business products and services.

Job Responsibilities:

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation
• May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Evangelizes and advocates for the customer both internally (IC through C level) and externally.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. This work may include creation of prototypes.
• Owns and manages product backlog and priorities with our business and technology partners. Backlog at this level typically serves 5 - 8 Agile / Scrum / Sprint teams, often with dependencies on other internal and external teams.
• Scopes and ensures alignment on the p