Quality Manager

EXL (NASDAQ: EXLS) is a global analytics and digital solutions company, recognized for driving business outcomes through data, analytics, and AI. The Quality Manager will be responsible for managing a team of Quality Reviewers, ensuring high-quality insurance survey products, and providing expertise to all stakeholders in the survey process. This role includes a strong focus on leadership, continuous learning, and hands-on involvement in reviewing complex insurance surveys. As part of the EXL Survey and Risk Control team, you will be expected to maintain high standards of professionalism and expertise.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits

 

• Manage a team of Quality Reviewers to ensure the quality of insurance survey reports.
• Serve as the subject-matter expert in the designated focus area (residential/commercial survey).
• Lead by example, reviewing complex surveys for quality and providing guidance to the team.
• Collaborate with Managers, Consultants, and Clients to ensure accurate and thorough survey documentation.
• Continuously improve skillset through training and learning opportunities.
• Participate in special projects and be available for ad hoc tasks as needed.

• Experience in Residential or Commercial Survey required.
• Strong professionalism and emotional intelligence.
• Excellent analytical and resourcefulness skills.
• Knowledge of risk assessment and replacement cost estimation.
• Proficient in written and oral communication.
• Familiarity with computer equipment, software, and office tools.
• Ability to manage multiple projects and handle urgent, time-sensitive tasks.