Entry or Associate Level Product Support Engineer (Customer Support)

Entry or Associate Level Product Support Engineer (Customer Support)

Company:

The Boeing Company

Boeing Global Services (BGS) is currently hiring for a broad range of experience levels including Entry or Associate Level Product Support Engineer position in Oklahoma City, OK. This position will be a part of the E-4B Mission Assurance Team that provides sustainment and modification support to the USAF (United States Air Force) to help maintain and sustain its fleet of Boeing 747 aircraft. They will continuously evaluate mission system performance and health in order to provide recommendations for deficiencies and improvement of system performance.  Additionally, they will provide indirect support to all E-4B teams for Mission and Avionics Equipment installed on the aircraft.
 

Responsibilities include:

• Provide engineering support, as requested by the USAF Customer by maintaining, monitoring, and troubleshooting E-4B Mission, Avionics, Communication and Navigational Equipment at the Systems Level.
• Research, analyze, and review Original Equipment Manufacturer (OEM) and Federal Aviation Administration (FAA) Service Literature and provide recommendations tailored to the fleet.
• Research, develop, and provide solutions to improve system performance and increase operational availability.
• Provide system knowledge to the lowest possible level to meet customer requirements.
• Proactively monitor and critique modification designs to mitigate adverse effects on the overall mission system performance.
• Evaluate mission system deficiencies, develop solutions, and provide recommendations.
• Provide system engineering support to other teams to resolve issues encountered during sustainment and modification efforts.
• Provide support to the Technical Order Team by reviewing proposed changes for all Technical Orders associated with Mission, Avionics, Communication and Navigational Equipment.
• Provide support to Supplier Management with Technical Evaluation to support procurement and repair activity.
• Possess understanding of supply chain processes.
• Provide support to the Periodic Depot Maintenance facility in San Antonio TX.
   

Basic Qualifications (Required Skill/Experience): 

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry or non-US equivalent qualifications directly related to the work statement
• Experience in reading and interpreting technical publications and/or maintenance manuals
• Experience in interpreting Engineering Drawings, specifically commercial derivative aircraft
• Experience in working with wiring diagrams and/or functional schematics
   

Preferred Qualifications (Desired Skills/Experience):

• 2+ years of experience in reading and interpreting technical publications and/or maintenance manuals
• 2+ years of experience in interpreting Engineering Drawings, specifically commercial derivative aircraft
• 2+ years of experience in working with wiring diagrams and/or functional schematics
• Background and domain knowledge in one or more of Aviation, Aerospace and/or Airline Operations
• Experience aging fleet / obsolescence engineering
• Experience with service bulletins processes
• Familiarity with technical evaluations and sole-source justifications

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 
 

General:

All information provided will be checked and may be verified.

Please apply ASAP for this role as recruitment may commence before the end date.

Pay Transparency & Total Rewards:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of