Director Customer Engagement Excellence

 

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

 

Director Customer Engagement Excellence 

 

YOUR TASKS AND RESPONSIBILITIES

 

The primary responsibilities of this role, Director Customer Engagement Excellence, Oncology are to: 

 

Reporting to the Area Vice-President (AVP), the Director, Customer Engagement Excellence plays a critical role working closely with the AVPs and Area General Managers (AGM) to ensure cross-functional resources and systems are aligned to the priorities of the customer squads. The CEE is responsible for assisting the AVPs and the Area General Managers(AGM) in identifying customer opportunities, supporting the development of  90 day operational plans, and ensuring alignment of cross-functional partners and resources (Medical, Market Access, Marketing, L&D, Field Ops and Analytics) to support the execution and tracking of key initiatives.  

• Working with Field Force Analytics (FFA) and other key stakeholders support the Area General Manager(AGM) and customer squads in identifying customer opportunities to prioritize and accelerate growth over the next  90 day cycle;
• Assist customer squads in the development of 90 day plans to ensure all team members have clear, measurable individual accountabilities to deliver on the customer outcome;
• Collaborate with FFA to ensure customer squads are able to measure progress on their key initiatives;
• Facilitate strong collaboration across sales and cross-functional partners to align 90 day priorities and enable strong cross-functional execution;
• Share insights and best practices across the customer squads to raise the performance of the entire area;
• Collaborate with field analytics and field reporting to develop and enhance our business insights and performance reporting;
• Collaborate with field operations and incentive planning to enhance the accuracy and simplicity of our customer engagement tools;
• Assist the Area Vice-President with team communications and key meeting preparations.

WHO YOU ARE

 

Your success will be driven by your demonstration of our LIFE values.  More specifically related to this position, Bayer seeks an incumbent who possesses the following:

 

Required Qualifications:

 

• Bachelor’s Degree;
• Ability to multitask in a fast-paced environment, show attention to detail and follow-through to completion;
• Analytical skills with ability to shape and track key metrics and leverage data-based insights to optimize priorities and execution; should be able to use Microsoft Excel;
• Proactive, results-oriented, hard-working, self-starter motivated by challenging tasks;
• Strong desire to win against the competition and maximize brand growth;
• Excellent communication skills (e.g., written and PowerPoint) and capabilities with Microsoft Office programs;
• Demonstrated ability to work effectively cross-functionally, both within the organization and with external partners, collaborating to ensure successful project completion;
• Ability to travel as necessary or required, which may include overnight and/or weekend travel.

Preferred Qualifications:

• Field and field leadership experience; marketing or commercial operations experience;
• Minimum 6 years of experience in the pharma/biotech industry;
• Master’s degree.

Employees can expect to be paid a salary between $153,442 to $230,164.  Additional compensation may include a bonus or commission (if