Hotel Technology Support Technician

Come join an award winning team as our next Hospitality Technology Support Technician!  This role is an in-office position based in our Spartanburg Corporate Office. 

Position: Hotel Technology Support Technician

Department: Information Technology (IT)

Salary

Position Reports to: Director of Hotel Technology

We’re looking for a Hotel Technology Support Technician to provide critical technology support across our hotel portfolio. This role serves as the technical backbone for hotel operations, ensuring systems like PMS, POS, HSIA, VoIP, and back-office infrastructure are secure, stable, and optimized.

What will you be doing most days?

· Respond to IT issues via ticketing platform, email, and on-site support

· Troubleshoot hardware (desktop, laptops, printers, peripherals) and software problems

· Facilitate the implementation, support, and maintenance of hotel technologies

· Provide support to technology vendors’ support organizations

· Lead the IT setup and configuration of new hotel openings and renovations

· Maintain and support Windows-based systems, AD, Group Policy, DNS, DHCP, and networking

What are the requirements for this position?

· You have 3-5 years experience in IT support (hospitality / multi-site preferred)

· Hands-on experience with:

- Windows OS (Desktop / Server)

- Active Directory / Group Policy

- Switches, firewalls, VLANs

- POS & PMS systems (Simphony, Toast, Opera, PEP, FOSSE)

· Excellent communication and follow-through

· Comfortable supporting users remotely and on-site

· Self-motivated, organized, and capable of prioritizing fast-paced environments

Physical Requirements for this Position

This is largely a sedentary role; however, you must be able to walk and stand for extended periods of time as the job dictates.

Travel Requirements

This position requires up to 25% travel. Travel may be outside the local area and overnight.

About OTO

OTO Development (OTO) is a one of the fastest growing hotel management companies in the lodging industry. As an industry leader, OTO develops, owns, and operates award-winning select-service hotels in key markets across the U.S. with brand partners: Marriott, Hilton & Hyatt. For six years, OTO has ranked on INC. 5000's list of Fastest Growing Private Companies and in 2018 was certified as a high-trust, high-performance workplace by the independent analysts at Great Place to Work Institute. We would love for you to join our team!