Sr. Application & Packaging Integration Engineer (Onsite)

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, drive to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and positively impact our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and practical solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.  

IT Concepts, Inc. (ITC) is seeking an experienced Sr. Application & Packaging Integration Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

Responsibilities:

• Maintain responsibility for coordinating deployments, support, software upgrades, and integrations of new products into a customer environment.
• Perform hands-on engineering work as well as provide coordination and leadership of engineering resources from other engineering teams.
• Become familiarized with the customer's technical environment and act as a point of contact between the agency and technical resources internal to the program.
• Maintain access to customer sites and learn new solution as they enter the customer environment.
• Apply thought leadership in a highly collaborative and innovative work environment to solve complex technical and non-technical challenges. This position is open to remote delivery anywhere within the U.S., to include the District of Columbia.

Location: Onsite - 55 Elk Street, 3rd Floor, Albany, NY 12210

Core Hours: Ranges between 7:30am - 5pm EST Monday to Friday

Requirements

• Bachelors' degree in Computer Science, Math, or technical equivalent with 10 years of relevant experience or a total of 18 years of experience in lieu of education
• 5+ years of experience with performing systems administration in Microsoft Windows environments, including performing installation and configuration of application packages, monitoring system performance and availability, performing upgrades, and troubleshooting

• Experience troubleshooting Windows operating systems (OS), specifically Windows 10 and Windows 11
• Experience in documentation of application installation and OS configuration items 
• Experience with a variety of software packaging programs, tools, and languages
• Experience developing and testing GPOs, Baseline Desktop OS Images and application packages
• Experience building baselines leveraging Microsoft OSD task sequences, documenting the design and implementation of package builds, and baseline images
• Experience analyzing and detecting problems with an application deployed against an existing baseline image and provide rapid response to mitigate critical issues and provide recommendations to prevent issues in the future with little to no supervision.
• Experience with assessing and testing hardware, baseline and application packages, bug fixes, as well as preparing baselines for field testing in a remote or in-person capacity.
• Experience field testing application packages, working with requestors to resolve any issues discovered during testing, implementation, and deployment

Preferred:

• Experienced with the Veteran Affairs
• Networking
• SCCM
• Knowledge of HCL BigFix fixlet’s
• UEFI Bios
• PXE Boot toolset
• Imaging process
• Imaging hardware set-up (power, racks, cabling, and server/network connections)
• Imaging packages for custom software load optimization

Clearance:

• Candidates must be a US Citizen or a current Green Card Holder
• Candidates must be able to obtain and maintain Public Trust Clearance

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s