Manager/Sr Manager, Digital Survey Operations

Country

United States of America

Job Family

Operations

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

The Digital Survey Operations Manager position on the Digital Operations team at MRI-Simmons offers a unique opportunity to lead and assist on a wide variety of digital syndicated survey operations tasks, for current high-profile studies as well as for exciting experimental research projects.  Strong hands-on experience managing & testing digital surveys, incredible attention to detail, logic/critical thinking skills, and comfort with digital survey environments are critical.  We are looking for someone with relevant experience who is willing and excited to learn in a new environment and who will proactively take it upon themselves to become the "expert" at what they do.

Essential Duties and Responsibilities:

• Lead or assist in the end-to-end management of syndicated digital surveys of various modes – online (CAWI), telephone (CATI), and in-person (CAPI)

• Collaborate with stakeholders to gather, organize, and clarify survey content updates

• Provide programmer-ready instructions/documentation of survey updates and manage the changes & testing process with internal and external programmers

• Determine audit-level survey-testing strategies and create detailed testing protocols & documentation

• Oversee and perform quality control testing of digital surveys to ensure accuracy of content, formatting, and functionalities, as well as accuracy of respondent-facing survey renderings across devices/browsers

• Perform digital survey data-checks to ensure data output matches survey inputs

• Oversee and perform quality control testing of respondent-facing system pages that link to our online survey

• Determine testing strategies to ensure the proper flow of data between our surveys and linked-systems, and then perform & document data-flow testing to confirm proper operation

• Assist with the creation of various survey variable reference documents and review data maps, as needed, for our data processing colleagues

• Help perform quality control testing of other DigOps surveys & systems that fall outside of your direct purview

• Help identify survey, system, and process improvement opportunities

• Perform other Digital Operations tasks, as required

Experience and Skills:

• 5+ years of hands-on experience managing and QC-testing digital surveys of various modes

• Experience working directly with both clients (or internal stakeholders) & survey programmers

• Incredible level of detail-orientation is required

• Strong logic/critical-thinking skills

• Excellent project management/organizational skills

• Must be comfortable and confident working in digital survey & digital systems environments

• Proficient with Microsoft Office (Word, Excel, PowerPoint); Jira experience is a plus

• Basic HTML or other programming language skills a plus

• Bilingual (English & Spanish) is preferred but not required

Education:  BA/BS in Psychology, Social Sciences, Business, Math, Market Research, Marketing, and other disciplines considered.
 

What We Offer

• 401K Match

• Medical/ Vision/ Dental Insurance

• Work life balance- Hybrid or Remote schedule

• 11 paid corporate Holidays

• Life / Pet Insurance

• Supplier Discounts/ Plum Benefits partnership

• Salary commensurate with experience: $80,000-$90,000

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or stat