National Account Manager – Cigna Healthcare – Remote

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives. Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets. The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components

• Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies

• Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience

• Maintains market/competitive knowledge on service trends and differentiators – can “sell” Cigna service & tools in a retail setting and/or client discussion

• Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate

• Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.

• Develop/maintain “trusted-advisor” relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition

• Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)

• Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna

• Lead in managing dental reporting requests to include analytics and presentation

• Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency. Includes detailed communication campaigns and event participation as applicable

• Maintains basic understanding and conceptual application of underwriting principals

• Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost

• Represents Cigna well in market-based events (client & consultant forums, annual enrollment, etc.)

• Lead in managing health care provider (HCP) network and client specific network (CSN) activities and communication

Qualifications

• College Degree or a minimum of 5+ years equivalent related experience

• Proficient knowledge (minimum of 3+ years) in healthcare / managed care business; to include many or all of the following: product knowledge, underwriting principals, risk and financial analysis skills, marketing processes, sales practices, account management and knowledge of administrative operations

• Ability to travel within the United States as needed, could be as high as 25%.

• Ability to obtain appropriate license.

• Excellent communication, negotiation, influencing skills; exhibits courage

• Strategic and financial savvy; ability to partner with NAE to grow book of business

• Demonstrated planning/organizational skills; ability to plan for both the long and short term; drive priorities and results

• Demonstrated ability to foster strong working relationships; demonstrates leadership within a heavily matrixed environment

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 80,900 - 134,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.