Exterior Maintenance Crew Lead

Summary Description:

The Crew leads primary responsibility is to oversee the routine maintenance of exterior landscape accounts. In order to ensure the highest level of services are provided, additional duties and responsibilities may be assigned as needed.

Job Duties and Responsibilities (Essential Functions):

1. Lead by example using a hands-on approach. Ensure responsibilities are assigned in a fair and equitable manner. Report to and work with Manager on behavioral and/or performance challenges that may arise among Crew Members.
2. Provide in-field training on horticultural techniques, safety, equipment use, and respectful communication.
3. Familiarize Crew Members with all aspects of maintaining accounts (including location of management office, security and particulars about parking and restrooms).
4. Brief Crew Members daily on goals and expectations. Keep Crew apprised of changes to routine.
5. Schedule 10-minute morning and afternoon breaks and half-hour lunch as appropriate. Agree on times with Crew Members.
6. Prioritize and plan work for the day/week. Keep Manager apprised of changes to scheduled route and/or need for assistance.
   • Report immediately to Manager any accidents, illnesses or other non-routine occurrence that is a cause for concern and/or that may disrupt work schedule.
7. Perform landscape maintenance tasks on customers property including, but not limited to:
   • Maintenance of trees, shrubs, perennial and seasonal flowers.
   • Use of hand shears, hand pruners and hand loppers. Gas and electric equipment such as: power shears, power blowers, mowers, line trimmers and blowers
   • Mowing, edging, blowing fertilizer application, weed control, bed raking, trimming and pruning.
   • Perform all regular tasks including but not limited to leaf and debris removal.
   • Watering containers, beds and hanging baskets as needed.
8. Report to Manager, on same-day basis, the need for replacement plants or special services, or about customer concerns.
9. Maintain a positive, solution-oriented approach to service while communicating with crew members, supervisors and managers
10. Project a good company image to our customers and the general public at all times.
    • Ensure a professional appearance, good hygiene and a clean uniform.
11. Understand and uphold Exterior Department Quality Standards.
12. Responsible for managing equipment including but not limited to:
    • Report problems/concerns with equipment and tools or need for tools/equipment and supplies
    • Keeping track of issued tools at all times.
    • Keep tools in working order ensuring they are clean, sharp, organized, and labeled accordingly.
    • Keep power equipment secured with cable and lock when in truck and not in use.
    • Keep tools and equipment organized and secure when on job sites.
13. Work vehicle maintenance:
    • Maintain clean vehicle at all times, ensuring interior and exterior cleanliness.
    • Remove personal items from vehicles daily (lunchboxes, cell phones, garbage, etc.).
    • Adhere to Company maintenance inspection policy.
    • Report any and all accidents (regardless of nature and severity) immediately.
    • Wash truck weekly and keep cab interior clean and organized.
    • Complete monthly Vehicle Inspections and complete required paperwork.
14. Ensure working hours, including overtime, have been recorded accurately and truthfully for