Senior Fraud Investigator

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Position Summary:

The Senior Fraud Investigator role supports the Stellantis Financial Services' Fraud Investigations team by investigating and analyzing potential fraudulent activity on consumer accounts. This role involves identifying risks related to money laundering, terrorist financing, and other suspicious activities that threaten the company’s interests while supporting the coordination of the repurchase demand process. This role will collaborate with various business units and subsidiaries to understand client relationships and assist in investigative tasks.

Essential Duties and Responsibilities:

• Prepare professional repurchase demand letters, clearly outlining specific contract breaches, documentation errors, or compliance violations.
• Conduct timely, comprehensive investigations by utilizing customer identification information, occupation, line of business, income methods, transaction activity and other information to confirm facts and support investigative findings.
• Input data and information into a centralized database to track and maintain all repurchase activities, generating detailed reports for the organization.
• Analyze all documents and verifications associated with loans provided by business partners (dealerships) to verify the legitimacy of the documentation and accuracy of verifications conducted by both the dealership and Stellantis Operations teams prior to completing the business transaction.
• Document and produce detailed narratives summarizing investigative results for ID theft complaints, suspicious activity referrals, and other alerts.
• Collaborate with representatives from other departments within the company as needed to gather additional information to assist with investigations.
• Perform a review of funded loans to determine if there are fraud indicators present and then work to validate or disprove fraud, through the use of vendor-provided software or internal reporting tools, when possible.
• Create, update, and maintain documents critical to Fraud Management.
• ?Ensure the confidentiality of personal consumer information, including, but not limited to, Social Security numbers and date of birth.
• Other duties may be assigned.

Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Required Experience:

• Minimum 4 years’ experience in the financial services industry in a fraud investigation or similar work-related role.

Education:

• High school diploma and/or GED

Skills Required:

• Identify patterns and trends in repurchase behavior to inform business decisions.
• Strong attention to detail and skills to protect the company from potential fraud risks.
• Demonstrate research, deductive problem solving, and analytical skills.
• Excellent verbal and written communication skills, ability to seek out improvement ideas.
• Understanding of automotive financing principles, strategies, systems, and processes.
• Proven ability to collaborate effectively with diverse teams and stakeholders across multiple organizational levels.
• Commitment to excellence –quality driven
• Demonstrated ability to integrate information from multiple sources, effectively managing varying levels of complexity.
• Intermediate MS Office skills in Excel, Access, Word, and PowerPoint.

Overtime required – required on an as needed basis.

Travel 0-10% - as required on an as needed basis.

Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Houston, TX.

Qualifications Preferred: