Manager, Onboarding & Payroll Operations

Who We Are:

On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier and official service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals. The company also owns and operates a number of unique and exclusive experiences, transforming the most dynamic live events into a lifetime of memories. On Location is a subsidiary of Endeavor, a global sports and entertainment company.

Endeavor is a global sports and entertainment company, home to many of the world’s most dynamic and engaging storytellers, brands, live events, and experiences. The Endeavor network specializes in talent representation through entertainment agency WME; sports operations and advisory, event management, media production and distribution, and brand licensing through IMG; live event experiences and hospitality through On Location; full-service marketing through global cultural marketing agency 160over90; and sports data and technology through IMG ARENA and OpenBet. Endeavor is also the majority owner of TKO Group Holdings (NYSE: TKO), a premium sports and entertainment company comprising UFC and WWE.

The Workforce Operations Manager- Onboarding & Payroll Management will work closely with the Sr. Manager to oversee temporary staff onboarding and payroll for all staff working on a variety of hospitality programs, in support of the FIFA World Cup 2026. The role involves managing a team of Onboard and Payroll Specialists, overseeing the day-to-day operations and ensuring all staff are hired compliantly across each country.  The Manager will work concurrently with the Recruitment Operations Manager to ensure all workforce teams in key host cities are in place and ready to work for the event.  

The ideal candidate will have a strong focus on collaboration, leadership, and operational excellence while building a high-performing city-level workforce. This role requires close partnership with HR, Immigration and Legal, and various stakeholders to meet staffing needs across all workforce functions. 

 

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 

Onboarding Management: 

• Manage the full onboarding process, from pre-employment through the final payroll and offboarding, ensuring all hires are properly inducted, equipped and operationally ready for tournament time. 

• Coordinate with hiring managers and Recruitment Operations Manager to ensure all hires have received appropriate information regarding training, scheduling, and necessary tools to begin their roles according to appropriate start dates. 

• Collaborate with the wider Workforce Operations Team to maintain consistent onboarding practices while adapting to the specific needs of the local workforce. 

• Create and implement appropriate onboarding pathways and plans for various levels, roles and functional areas. 

• Identify potential barriers that would prohibit a new hire from completing onboarding, and proactively design solutions for all staff to complete onboarding successfully.  

• Collaborate with the Senior Manager, Director, HR, and city based Functional Area (FA) Leads to ensure that all staff engaged, fully onboarded and contracted 

• Support the implementation of tools and systems that will support onboarding and payroll management across all roles. 

• Ensure Workforce Operations’ tools are updated and being used con