Service Team CSR Representative

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

The Service Team consists of three specialized sub-teams: Enrollments, Compliance, and Broker Support. Team members receive cross-training in all areas to ensure a comprehensive understanding of each function. The primary objective is to deliver exceptional service to our Broker partners by supporting them across various tasks. High productivity and technical accuracy are both critical to success in this role.

Target Compensation:

$24.04 per hour

Essential Duties and Responsibilities:

Enrollments & Compliance

• Respond to broker inquiries via phone, email, and occasionally in person

• Complete underwriting tasks for all carriers

• Review and process enrollment documentation

• Perform accurate and timely data entry

• Maintain a high level of precision and attention to detail

Broker Support

• Provide support to brokers through phone, email, chat, and in-person communication

• Assist with quoting for new and renewing business

• Offer both pre-sale and post-sale support

• Help facilitate the claims process

• Assist in resolving billing issues

• Manage personal work queue, email inbox, shared queues, and follow-up tasks

• Take on additional responsibilities as needed

Mandatory Overtime

• One hour of mandatory overtime is required Monday - Friday from 11/-1/31 every year. 

Education and/or Work Experience Requirements:

• Strong verbal and written communication skills.

• Proficiency with Microsoft Office (Word, Excel, and PowerPoint).

Physical Requirements:

• Ability to meet productivity standards while performing essential job duties, consistent with ADA, 

• FMLA, and applicable laws

• Maintain regular and punctual attendance in line with company policy and federal/state 

• standards

• Must be able to speak clearly, listen actively, and communicate effectively both verbally and in 

• writing

• Ability to remain in a stationary position (sitting or standing) for approximately 75% of the 

• workday

• Occasionally move about the office to access files, office equipment, etc.

Work Environment:

• This position requires remote work. Employees must have access to a reliable internet connection and a professional, distraction-free workspace.

Pay Details:

The base compensation range for this position is $20 - $30. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

 

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

 

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and h