Customer Onboarding Specialist

Description

About DoorLoop

DoorLoop is a high-growth technology (PropTech) company with offices in the US (Miami) and Israel (Tel Aviv). We help property managers and owners make more money, get organized, and grow with easy-to-use, secure, and reliable, all-in-one property management software.

DoorLoop prides itself on being People First. We are a Certified Great Place to Work, are Forbes America’s Best Startup Employers in 2024 & 2025, and are proud to have our team rate us a 4.9/5 on Glassdoor.

Mission

DoorLoop is hiring an Onboarding Specialist to serve as the primary contact for new customers, with the primary objective to onboard and implement the DoorLoop system to meet the customer’s needs as well as the company’s.

Responsibilities

• Primarily onboard new customers to implement the DoorLoop system with the goal of getting customers activated, engaged, and trained with the DoorLoop software. 
• Achieve goals of consistently meeting and exceeding your individual monthly engagement/activation targets.
• Onboard and implement DoorLoop for multiple customers daily (up to eight 1-hour Zoom calls daily), and get them to go-live as quickly as possible.
• Be a DoorLoop expert to be able to provide training/guidance in any area of the system. 
• Manage a pipeline of up to 120 customers to ensure each customer is progressing through the Implementation Process.
• Conduct a high volume of outbound customer phone calls (as well as texts and emails) per day to re-engage passive customers and ensure customers’ progression through various stages of the Implementation Process.
• Respond to incoming messages/calls from your pipeline of customers to ensure customers have answers to their inquiries and understand next steps. 
• Collaborate internally with members of Customer Support, Data Entry, Customer Success, Sales, and Product to ensure a cohesive customer journey.
• Maintain excellent customer pipeline hygiene within Salesforce through best account management practices (regularly updated and detailed note taking).
• Provide basic troubleshooting to resolve issues that arise in Implementation.
• Willingness to be a team player and ability to progress from Customer Support to Implementation.
• Build and maintain a multi-month relationship with customers throughout their Implementation

Requirements

• Very technical and computer savvy with strong troubleshooting abilities. If you know what RAM and SSD are, and everyone in your family always calls you to fix their computer issues, we're looking for you!
• You are a problem solver that loves to find the root cause of the problem and self-diagnose, fix, or recommend a fix.
• Loves helping and training others, including co-workers and customers.
• Friendly, patient, and always willing to help and go above and beyond to ensure customer happiness.
• Organized and focused.
• Coachable and trainable, open to learning and listening from your peers and those around you.
• Willing to adapt and change as the company grows and the role changes.

Benefits

• Unlimited paid time off: take unlimited personal, sick, and vacation days.
• 401(k): plan for retirement with 4% matching and instant vesting.
• Medical, dental, and vision insurance: we offer full medical coverage for employees through United Healthcare and full dental and vision coverage through Guardian, with 25% coverage for dependents across all plans.
• Life insurance: $100,000 policy fully covered by DoorLoop.
• Disability insurance: short- and long-term disability insurance fully covered by DoorLoop.
• Paid parental leave: paid maternity and paternity leave for birth and adoption.
• Monthly stipend: a dedicated budget for work-related expenses.
• Best-in-class equipment: Get a company laptop and all the top-tier tools to set you up for success.

Compensation Range