Sr. Quality Manager - Customer Assurance

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Reporting to the Sr. Director – Global Quality. This individual will lead the integration of reliability & robustness in New Product Development as well as drive warranty reduction task force using structured approach problem solving. This individual will also be responsible on continuously improving the Oshkosh Quality Management System standards, procedures and processes and be the point person for all Quality integration in Product Development.

YOUR IMPACT

• Champion customer quality by ensuring timely containment, root cause resolution, and communication of field and customer-reported issues.

• Drive improvements in customer experience and satisfaction through proactive issue prevention and cross-functional alignment.

• Serve as the highest level of escalation within the assigned quality workstream, providing decisive leadership to resolve complex, high-impact issues and ensure timely containment and sustainable resolution.

• Lead the APQP process in the manufacturing launch activities

• Ensure all quality manufacturing quality activities PFMEA, Control Plans and Reaction plans are institutionalized and are being fully integrated as part of the manufacturing launch activities.

• Provide hands on coaching and training on PFMEA, Control Plans & manufacturing APQP

• Create training plan and implementation of hands-on training for the manufacturing team

• Lead and train the manufacturing team on a structured approach to problem solving utilizing 8D and Six Sigma disciplines

• Develop and institutionalize best practice quality tools within manufacturing.

• Provide strategic guidance to manufacturing quality

MINIMUM QUALIFICATIONS

• Bachelor’s degree in operations management, Engineering or related field

• 8+ years in related work experience

STANDOUT QUALIFICATIONS

• Master’s Degree in Reliability Engineering or equivalent engineering discipline

• Certified Lean Six Sigma Black Belt

• o  Preferred Certified Lean Six Sigma Master Black Belt

• Excellent project management and prioritization skills. Solid business acumen

• Demonstrated hands on Design for Reliability, Design for Robustness or Design For Six Sigma experience

• Demonstrated experience in deploying quality breakthrough in New Product Development Process

• Results-oriented, strong analytical skills, and demonstrated process improvement success in managing large teams in a continuous improvement culture.

• Ability to interact with all levels of the business (senior leaders to working teams); exceptionally good listening skills; able to present complex or new ideas with clarity and simplicity

• Strong interpersonal and communication skills that build productive relationships and influences others, both within the business and across organizations

• Ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities

WORKING CONDITIONS

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.

• In the office setting, tasks may require extended computer use, sitting, and attending meetings.

• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.

• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.

• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay Range:

$118,700.00 - $211,300.00

The above pay range reflects the minimum and maximum target pay for the position a