Regional Operations Manager

Description

Position Overview:

The Regional Operations Manager is responsible for overseeing the daily execution of service operations within a designated area or facility. This role ensures that operational activities are carried out efficiently, safely, and in alignment with company standards and goals. Acting as a key liaison between frontline teams and senior leadership, the Regional Operations Manager plays a critical role in managing resources, meeting service delivery targets, enforcing compliance, and fostering a high-performance team culture. With a strong focus on operational excellence, employee development, and customer satisfaction, this position is integral to driving continuous improvement and supporting the organization’s overall success.

Key Responsibilities:

1. Leadership & Execution

· Lead day-to-day service operations within the assigned area or facility, ensuring alignment with organizational policies and objectives.

· Promote a culture of accountability, teamwork, and continuous improvement among frontline supervisors and staff.

· Execute operational plans and initiatives designed to improve efficiency, service quality, and customer satisfaction.

· Support senior leadership in implementing company strategies at the ground level.

2. Safety & Compliance

· Enforce safety protocols and ensure all team members adhere to regulatory and company safety standards.

· Respond promptly to incidents, participate in investigations, and ensure corrective actions are carried out effectively.

· Monitor safety performance and participate in regular audits and training to maintain a safe work environment.

3. Operational Management

· Manage daily operations, including scheduling, resource planning, and workflow optimization to meet service targets.

· Allocate labor, equipment, and materials efficiently, adjusting to changing priorities and conditions.

· Provide technical support and hands-on leadership to address operational challenges and maintain quality standards.

· Ensure compliance with relevant CBAs and maintain effective working relationships with union representatives.

4. Financial & Budgetary Support

· Assist in managing budgets and controlling operational expenses within assigned cost centers.

· Monitor key operational metrics and financial indicators, identifying areas for cost reduction and performance improvement.

· Own P&L accountability for assigned area while driving revenue growth and cost control while achieving targeted gross margins

· Contribute to revenue generation and cost-saving initiatives in coordination with senior management.

5. Process Improvement & Reporting

· Identify opportunities for process enhancements and support the implementation of operational improvements.

· Track performance metrics and prepare regular reports for local and regional leadership.

· Support the rollout of new systems, tools, or procedures aimed at improving service delivery and operational efficiency.

6. Team Management & Development

· Supervise, coach, and develop team members to build a skilled, motivated workforce.

· Conduct performance evaluations and provide timely feedback and coaching.

· Lead by example to foster a high-performance culture aligned with company values.

7. Client & Stakeholder Coordination

· Serve as the primary operational contact for internal teams and clients within the local area.

· Address client concerns promptly and ensures service commitments are met.

· Collaborate with other departments (e.g. sales, HR) to deliver seamless service and meet customer needs.

8. Additional Duties

· Perform other related duties as assigned to support business needs.

· Continuously seek opportunities for professional development and contribute to team-wide learning and growth.

Requirements

· 7+ years of experience in electrical testing, commissioning, and industrial services, including 3+ years in a leadership role.

· Proven success in managing operations with P&L accountability and delivering on financial targets.

· Experience in project management, resource allocation, and team leadership.

· Experience working with unionized teams and ensuring compliance with CBAs.

· Strategic thinker with exceptional decision-making, problem-solving, and analytical skills.

· Strong leadership and interpersonal skills, with the ability to inspire and manage diverse teams.

· Knowledge of industrial safety protocols and regulatory compliance.

· Experience in financial management, including revenue