Store Associate - Aspen Collection

Company Description

With roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.  

Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.  

Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

#AspenHP25

Job Description

The Store Associate plays a key role in delivering an elevated, guest-centered experience to everyone who walks through our doors. From offering knowledgeable support on rental gear, apparel, and accessories to maintaining a clean, organized, and guest-ready environment, this role reflects the service standards of Aspen Snowmass. Store Associates go beyond the transaction—building lasting relationships through thoughtful service, anticipating guest needs, and supporting smooth daily operations. This position reports to the Store Manager. 

This role will be accepting applications until December 10, 2025 for the Winter 25-26 Season.

Essential Job Functions / Key Job Responsibilities 

• Welcome each guest with a friendly, attentive approach that reflects a high standard of service and encourages engagement 
• Engage guests by listening actively, asking thoughtful questions, and guiding them through rental and retail process with personalized recommendations that enhance their experience and drive sales 
• Provide knowledgeable guidance on gear, apparel, and accessories by understanding product features, pricing, and resort services to support confident purchases and drive sales 
• Operate point-of-sale systems and RTP software accurately to process sales, rentals, returns, discounts, and payments in a smooth, timely manner 
• Maintain accurate cash handling and balance daily transactions with consistency and attention to detail 
• Maintain a clean, organized, and visually appealing sales floor using merchandising techniques that maximize product visibility and sales 
• Apply meticulous attention to detail and rigorously follow all safety and risk management protocols to guarantee guest safety, satisfaction, and trust in Aspen Snowmass services 
• Skillfully perform waxing and equipment maintenance to provide guests with top-quality gear that enhances their mountain experience 
• Support back-of-house operations such as organizing stockrooms, replenishing displays, and assisting with product receiving to keep inventory flow smooth 
• Monitor for security concerns, help deter theft, and promptly report inventory or cash discrepancies to management 
• Collaborate with teammates and take initiative to keep shop operations smooth, efficient, and aligned with a guest-first approach 
• Other duties as assigned 

Qualifications

Education & Experience Requirements 

• High school diploma or equivalent required 
• Minimum of 1 year experience in retail sales and direct customer service within a fast-paced, guest-focused environment, emphasizing solution-oriented sales, preferred 
• Prior experience with rental, ticketing, or reservation software systems preferred 
• Completion of ski manufacturers’ binding certification preferred or willingness to obtain 

Knowledge, Skills & Abilities  

• Knowledge of winter sports equipment, apparel, and gear performance to match products to guest needs 
• Familiarity with industry terminology and merchandising standards that support sales and engagement 
• Understanding of company policies, POS systems, and rental/retail operations best practices 
• Knowledge of United States currency, pricing, and accurate transaction handling 
• Skilled in retail selling