License Renewal & Growth Manager (Atlassian)

Introduction to Eficode

We’re building the future of software development - driving innovation across Cloud, DevOps, Agile, Service Management, and AI-powered transformation. Our mission is to help organizations evolve into truly software-driven enterprises, empowering them to deliver faster, smarter, and more sustainably through modern technology and intelligent automation.

As an Atlassian Platinum Solution Partner, we have been recognised multiple times as Atlassian Partner of the Year, most recently for Software Solutions, 2026. We are also proud to be a two-time GitHub Partner of the Year in EMEA, a GitLab Select Partner, and an Azure Managed Service Provider.

With over 600 experts across 10 countries, we bring together leading talent from the Nordics, continental Europe, the UK, and the Americas.

Role purpose

As a License Renewal & Growth Manager at Eficode, you will play a key role in the customer lifecycle by owning the renewal and license growth motion across a portfolio of customers. Acting as the primary point of contact for licensing-related customer engagement, you will help protect and grow Eficode’s recurring revenue stream while ensuring a high level of customer satisfaction.

This role combines elements of renewals management, customer success, licensing expertise, and account growth. Alongside managing renewals, you will proactively identify expansion opportunities across Eficode’s wider ecosystem, including Atlassian, GitHub, GitLab, AWS, and related platforms.

You’ll work closely with customers, Partner Sales Executives, Account Managers, and internal delivery teams to ensure customers continue to gain value from their platforms while supporting long-term growth opportunities.

Role responsibilities

Your main responsibilities as our License Renewal & Growth Manager will include (but won’t be limited to):

• Owning and managing the customer renewal lifecycle across a portfolio of license customers, ensuring a predictable and stable renewal process while supporting recurring revenue retention and customer satisfaction

• Driving upsell and growth opportunities including edition upgrades, product expansion, and co-terming strategies, while identifying opportunities across Atlassian, GitHub, GitLab, AWS, and Eficode services

• Managing a large portfolio of accounts, including customers without an assigned Eficode Account Manager, and proactively deepening engagement with key growth accounts

• Acting as a trusted advisor and subject matter expert on licensing-related topics, supporting both customers and internal Account Managers with commercial and licensing expertise

• Collaborating closely with Partner Sales Executives, vendor teams, and internal stakeholders to support active opportunities, customer growth initiatives, and strategic account development

• Acting as the primary internal escalation point for complex licensing and renewal-related issues, while helping optimise and automate low-touch renewal and transactional customer interactions
  
  

Role Requirements

You will make a great match for this role if you have:

• Previous experience working in renewals, customer success, licensing, account management, or sales roles

• Experience in working in Atlassian environments in a licensing, customer success, or sales capacity

• Experience managing customer relationships within enterprise software or subscription-based environments

• A commercial mindset with confidence identifying upsell, expansion, or growth opportunities

• Strong organisational skills and the ability to manage multiple customer accounts simultaneously

• Excellent communication and stakeholder management skills

• Experience working with SaaS platforms, cloud technologies, or software licensing models

• The ability to collaborate effectively with both commercial and technical teams

• A proactive and customer-focused mindset<