Senior Manager, Project Management, Card Controllers Delivery

Senior Manager, Project Management, Card Controllers Delivery

The Senior Manager of the Card Controllers Delivery Team will focus on translating Capital One’s top card finance initiatives from strategy into transformation. They oversee programs that are often outsized in nature and cross-functional, spanning across lines of business and horizontal teams. They also are integral in developing an understanding of team capacity to analyze and prioritize initiatives in line with business expectations. An ideal candidate will demonstrate independence in solving complex problems and be seen as trusted advisors who help influence strategy development and execution. Associates will be expected to distill big picture intent, articulate the strategy into tactical requirements and implementation plans, and communicate results to senior leadership.

Responsibilities:

• Lead and motivate a team of Project Managers, providing direction, feedback, and support to foster a culture of accountability, continuous improvement, and knowledge sharing

• Evaluating and refining project management processes, tools, and methodologies for greater efficiency

• Work autonomously on large and small scale projects that have a direct impact on Card Controllers, ensuring scope of deliverables, timelines and budgets are met while maintaining project plans and critical documentation

• Show a willingness to learn and an intellectual curiosity to better understand Card Controllers business processes to identify areas to streamline or improve business processes

• Manage multiple initiatives simultaneously using strong time management and prioritization skills, ensuring interdependencies are managed effectively

• Use project learnings and data to refine and project level of effort, cost, and team capacity for future projects

• Create and deliver presentations to senior management to manage expectations proactively, bring transparency to project status, and to communicate risks and trade-offs.  Guide and influence senior management discussions and decisions.

• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

• Building relationships and collaborating with a variety of stakeholders across all levels to understand business problems, ensure accountability and focus on bringing issues to resolution, and ensure delivery of commitments

• Exhibit outstanding influencing skills to effectively drive project / program efforts

• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.

• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 7 years of experience in Project Management or Program Management or Process Management or a combination

• At least 1 year of experience in People Management

 Preferred Qualifications

• Master of Business Administration (MBA) or Certified Public Accountant (CPA) License

• 5+ years of experience leading large scale and complex transformations

• 2+ years of experience in People Management 

• 2+ years of experience in Financial Services or Banking industry 

• Certification in Agile, PMP (Project Management Professional) , Change Management, Lean, or Six Sigma

• Strong communication and collaboration skills

• Strong problem solving and influencing skills

• Experience presenting to executive leadership

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid, meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Monday, Tuesday, Wednesday, Thursday and Friday are options for in-person days for associates to spend time together working in our beautifully-designed team areas.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform wor