Community Manager (Multi-Site)

Description

Now Hiring: Multi-Site Community Manager 

Locations: 1 Apartment Community + 2 Townhome Communities  Position Type: Full-Time | Leadership Opportunity. Are you a people-focused leader who thrives in a fast-paced, community-centered environment? Do you love creating memorable resident experiences while keeping operations running smoothly? If so, we want YOU to join our team as our new Multi-Site Community Manager!

About the Role

As our Multi-Site Community Manager, you’ll oversee the day-to-day operations, leasing success, compliance, deal with Section 42, and resident satisfaction across three beautiful communities—one apartment community and two well-established townhome neighborhoods. This dynamic, hands-on role offers variety, autonomy, and the opportunity to make a truly meaningful impact. 

Why Join ACC?

At ACC, we believe in rewarding our team with more than just a paycheck—we offer a well-rounded benefits package designed to support your health, financial future, and work-life balance:

- Competitive pay with bonus opportunities.

- Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.

- Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).

- Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!

- Full and part-time employees are eligible for the 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.

- Paid time off, provided up front, to recharge and reset.

- 10 paid holidays, that include a floating holiday and a birthday holiday.

- Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equ