Professional Services Trainer

Brightree is a wholly owned subsidiary of ResMed (NYSE: RMD, ASX: RMD).

When you work at Brightree, it’s more than just a job. You’ll be part of a team that’s driving innovation and leading the way in cloud-based patient management software. 

The technology allows us to provide the tools for better outcomes but at our heart, we’re really about people. We strive to positively impact our customers’ businesses and the lives of patients every single day.

The Professional Services Trainer for our HME business is a consultative substantial knowledge of adult learning methodologies, curriculum and instructional design principles. Using multimedia tools, implementation methodology, documentation and learning management systems you will train the new and existing Brightree customers on recommended best practices and product functionality.  This position requires the ability to learn new technologies quickly in a dynamic environment. Adult learning techniques are utilized to ensure proper training and adoption of Brightree’s product offerings and to assess training needs and effectiveness. This role requires excellent communication and facilitation skills, an executive presence and a track record of delivering results. The successful candidate must be a disciplined self-starter as well as a positive team player. Requires exceptional communication skills with a focus on collaboration across functional teams. Onsite and remote healthcare implementations and exposure to Project Management and Consulting is a must for our implementation consultant/trainer.

Let’s talk about Responsibilities:

• Delivers formal training classes to users on Brightree’s HME product line through lecture and hands-on training either in person or remotely.

• Partner with Instruction Design Team as a domain expert to ensure the quality of the e-learning materials.

• Mentors new training staff as they onboard.

• Manage customer escalations through appropriate Brightree channels.  

• Track and report product defects to Support for appropriate resolution.

• Provide feedback to Product Management and Development regarding product enhancements.

• Liaises with other departments and team leads for cross-functional collaboration and process improvement.

• Provides thought leadership and collaboration with departmental leadership team on training strategies and process.

• Explain technology to diverse customers at various levels.

• Interprets client workflow and adapts/customizes training to follow client-specific flow.

• Conducts new user assessment and evaluate knowledge retention during go-live support to assure a high degree of user competency and software adoption.

• Works collaboratively to design training approaches and to develop training scripts.

• Defines course outlines and learning objectives.

• Provide work progress update to meetings through meetings and project tracking tools.

Let’s talk about Qualifications and Experience:

• Knowledge of software implementations, system workflows and implementation best practices.

• Experience implementing and/or training on Brightree application

• 5+ years’ experience training with healthcare Software as a Service (SaaS) applications.

• 5+ years of experience training adult users on software applications, knowledge of adult learning principles and theories.

• Ability to work with different skill levels of adult learners.

• Strong analytical ability to troubleshoot and diagnosis software issues for clients during training.

• Experience working with PM and CRM tools necessary.

• Experience working with Smartsheets, Salesforce and Financial Force a bonus.

• Proficient in MS Office Tools: MS Project, SharePoint, MS Visio, MS Power Point, MS Word, and MS Excel.

• Travel to client sites (up to 15%) as required to conduct training, assess team performance and provide support.

• Must be a quick learner, self-directed, motivated, and have strong dedication and commitment level to the tasks at hand.

• Outstanding presentation, written, and verbal communication skills.

• Ability to work in a fast paced, high-pressure environment on a high performing team.

• Bachelor’s degree in education, technology, or related field. Other degrees and/or certifications considered as well as equivalent.

• Demonstrate professionalism, both in appearance and conduct

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work ha